How-to-claim guides

Step-by-step instructions to claim for health products and services.

Claiming for your health services and appliances is simple with our step-by-step guides. And now with even more of them claimable online, it's easier than ever.

Frequently Asked Questions

Things you should know: 

Claims submitted in store will be processed separately (at a later date) and pay benefits to you, the hospital or the provider, as appropriate.

Some claims, like paper based, may take longer to update.

For overseas policy support, please get in touch.

Following the government changes on 1 April 2019, all private health insurers are no longer permitted to pay benefits towards some natural therapy services. Read more about the changes to some natural therapies.