How-to-claim guides

Step-by-step instructions to claim for health products and services.

Claiming for your health services and appliances is simple with our step-by-step guides. And now with even more of them claimable online, it's easier than ever.

Claims guides

Ambulance services

Blood pressure monitors

Private Emergency Department Benefit

Frequently Asked Questions

What extras items can I claim online?

Depending on your level of extras cover, the following can be claimed online:

Acupuncture
Ambulance transport (medically necessary)
Australian Breastfeeding Association subscription
Birthing courses (per course)
Blood glucose monitors
Blood pressure monitors
Breathing appliances
Chiropractic
Dental
Dietetics
Extended health services (including nicotine replacement therapy)
Some external prostheses
Some health appliances
Health screenings
Hearing aids
Home nursing
Hospital claims
Lactation consultation (per consultation)
Mental health support (psychology)

Myotherapy
Occupational therapy
Optical appliances
Orthodontic
Orthoptics / eye therapy
Osteopathy
Package Bonus top-up benefits
Pharmaceutical (excluding allergen extracts, oral contraceptives, vaccinations, compound drugs)
Physiotherapy
Podiatry and orthotics
Postnatal group consultation
Postnatal individual consultation
Prenatal/antenatal group consultation
Prenatal/antenatal private consultation
Remedial massage
Resident medical claims (eg. specialists, anaesthetists, diagnostic services)
School accident
Some health subscriptions
Speech therapy
Weight Watchers meetings

What extras items do I have to claim offline?

Depending on your cover, the following claims cannot be submitted online and must be submitted offline:

Allergen extracts
Claims for compensation or damages
CPAP machines
Mental health support (counselling)
Natural therapies (eg. Chinese medicine, exercise physiology)

Orthotics when not provided by a podiatrist (eg. a chiropractor or physiotherapist)
Package Bonus
Resident outpatient diagnostic services
Rural and regional travel and accommodation

Can I claim if I haven't paid for the service/product yet?

Can I claim for someone else?

You can claim for someone else on your policy, but you can’t submit a single claim form for more than one person at a time. You’ll need to do a separate claim form for each person. Please keep in mind that unless we have the other person’s consent, we won’t be able to discuss the details of the claim once it has been submitted.

To authorise someone else to act on your behalf when dealing with Medibank, apply using this Authority form.

I forgot my password for My Medibank

How do I register for My Medibank?

Step 1: Register your details here, including your Medibank membership number (this is on the front of your membership card), first and last name, date of birth and email address.

Step 2: An activation email will be sent to your registered email address. You need to click the activation link in the email to complete the registration. Once you've completed this step, you can log in to your account.

Things you should know:

Claims submitted in store will be processed separately (at a later date) and pay benefits to you, the hospital or the provider, as appropriate.

Some claims, like paper based, may take longer to update.

For overseas policy support, please get in touch.

Following the government changes on 1 April 2019, all private health insurers are no longer permitted to pay benefits towards some natural therapy services. Read more about the changes to some natural therapies.

Have questions?

Our team of experts are ready to help!

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