How to claim for a blood pressure monitor

Launch the My Medibank app

Tap the app to open, then tap Make a claim on the menu. Next, tap Extras. 

If you don’t have the My Medibank app, you can download it for iPhone from the App Store or download it for Android from Google Play, and follow the prompts to register.  

Select who the claim is for

Tap Start. If there is more than one person on the policy, you'll be able to select the name of the person who received the service. Check the name listed in Who went? If this is the person who received the service, leave it as is. If it was someone else on the cover, tap Change and select the correct name.

Select date

Tap Add Date. Select the correct service date from the pop-up calendar and tap OK.

Add provider details

To search for the provider, tap the magnifying glass that appears on the keyboard and type either their name or provider ID. Tap the provider’s name when it appears on the search results. You can also select a recently visited provider from the list. 

Add item number

Tap +Add item(s). On the item screen with the date of service, tap +Add first item. You can add an item by typing in the item number, or scrolling down the list of common items and tapping on the correct one.

Add treatment details

If the number under Quantity is correct, leave it as is. If it isn’t, tap the Quantity number and select the correct quantity from the scrollable list that appears. Next, tap Item Charge and type in the amount. Tap the green tick.

If you have more items to claim for, tap +Add another item and follow the same steps. 

Tap Confirm.

Confirm details and upload your receipt

You can upload receipt by taking a photo from the app, or by uploading it from your phone’s photo library. Tap Upload. To take a photo, tap Take a photo and take a photo of your receipt. To upload, tap Upload from Photo Library. Tap on the photo of your receipt to select. Tap on the green tick and then tap Confirm on the Upload receipt screen.

If the item you're claiming for requires supporting documents, you will see a button asking for these. Upload them in the same way you uploaded the receipt.

Add your payment details and submit claim

Check payment details. If they’re not correct, tap on Pay to… and add or correct the details. Tap on Submit claim.

Log in to My Medibank

Log in to My Medibank online, then navigate to Claims > Health appliance & service. Alternatively, click here and log in when prompted.

Select who the claim is for

If there's more than once person on the policy, you'll be able to select the name of the person who received the service once you've clicked through the two slides of introductory information.

Add provider details

Enter the date of your treatment, and the provider ID, or the provider's full name. Also add the practice type.

Add item number

Enter the item number for your treatment/service (find this on your receipt). If there's no exact match, please get in touch.

Add treatment details

Enter quantity, charge amount and treatment date. To add more than one item for the same provider, click: "Add another item".

Upload your receipt/s

Upload your digital receipt/s at the bottom of the page (press the red button). You can select more than one file if needed.

If the item you're claiming for requires supporting documents, you will see a section asking for these. Upload them in the same way you uploaded the receipt.

Add your payment details

Enter where you'd like your reimbursement paid to, including bank account name, BSB and account number.

Review & submit 

Review your claim details details. To make changes, click “Back”. To submit, click “Next”.

Confirmation receipt

A confirmation page will confirm your claim is submitted and display a claim ID, which you can keep for reference.