How to claim for a health appliance

Log in to the My Medibank app and tap Make a claim. 

On the Claim screen, tap Health appliance & service.

Tap Start. 

Add the name of the person who had the service and the date they received the appliance or service.

Note: if you're on a single policy, there's no need to add your name.

Tap Find a provider.

On the Provider search screen, enter the provider's name or provider number. 

Select the provider.

Note: sometimes a provider doesn't appear in the search results. If this happens, tap Manually enter provide details.

Tap Add claim details and then Add items.

Tap Add first item.

Enter the item number (found on your invoice or receipt) or description, appropriate service or claim, quantity, and item charge.

Tap Done.

If you have no further health appliances or services to claim, tap Confirm.

On the Receipt screen, tap Upload.

Select option for uploading receipt.

Tap Confirm.

On the Supporting documentation screen, tap Upload.

The Claim documents screen will explain what supporting documentation you'll require for this claim.

Tap Upload.

Select option for uploading the documentation.

Tap Confirm, then tap Back.

On the Health appliance & service screen, scroll down and tap Submit claim.

Log in to My Medibank.

Click Claims on the top menu, or Make a claim on the left menu.

On the Claims page, click on Claim health appliance.

On the pop-up message, click Next.

Under When you did visit? enter the date you received the health appliance or service.

Enter the provider's full name or provider number, and click Search.

Select the provider.

Note: sometimes a provider doesn't appear in the search results. If this happens, you can manually enter the provider details.

Select what you're claiming for on the drop-down menu on Practice/item type.

Click Next.

On the Service items details page, enter quantity and item charge. Check the date to make sure it's correct.

To upload receipt and supporting documentation, click Browse to upload on each section.

Click Next.

On the How should we pay you page, confirm or enter your payment details.

Click Next.

Review your claim and click Next to submit.