How to claim for a CPAP machine

We cover Continuous Positive Airway Pressure (CPAP), Bi-level Positive Airway Pressure (BiPAP), and similar devices. To keep things simple, we refer to them as “CPAP machines”. 

If your cover includes benefits for a CPAP-type device, you can claim for it as a Hospital claim. You can claim for it online using My Medibank app or My Medibank on the web by following the instructions on this page: How to make a Hospital claim. You can also claim for it offline using the steps below.

Please note that if you want to claim for a breathing appliance like a nebuliser, spacing device, or peak flow meter, this is an Extras claim. Click here to claim for a breathing appliance.


Before you start your claim for a CPAP machine, make sure that:

If you're not sure whether you're eligible to claim, you can check your cover summary, as well as limits and waiting periods, on My Medibank online, or the My Medibank app.


Required documents

You'll need to provide some documents to support your claim. The documents you need will depend on whether you've successfully claimed for a CPAP machine before. For more information, select from the options below:

Claim instructions

    1. Download claim form

      Download this Claim Form, ready to fill in with your details.

    2. Fill in member and claim information

      Fill in the member information (either for yourself or the person on the policy you’re claiming for) and requested claim information. Under “Claim Type” select “Hospital”. 

    3. Sign and date

      Sign and date the declaration, at the bottom of the page.

    4. Attach documents

      Include the required documents (outlined in checklist above) to support your claim.

    5. Submit

      Post your completed claim form and documents to: Medibank, Medical and Extras Claims, Reply Paid 2984, GPO BOX 2984, Melbourne VIC 3001.

      Alternatively, submit your completed claim form and documents in person at a Medibank store.

Download the My Medibank app

Frequently Asked Questions


Can't find the answers you are looking for? We're here to help.

Things you should know: 

If you’re on Overseas Student Health Cover (OSHC), please visit OSHC Help & Support to find out more about claiming for a CPAP machine, or call our OSHC 24/7 Student Health and Support Line on 1800 887 283

Claims submitted in store will be processed separately (at a later date) and pay benefits to you, the hospital or the provider, as appropriate.

Some claims, like paper based, may take longer to update.

Following the government changes on 1 April 2019, all private health insurers are no longer permitted to pay benefits towards some natural therapy services. Read more about the changes to some natural therapies.