Claiming for Extras online and on app

If you have Extras cover, submitting an Extras claim online is easy and convenient. You will require access to My Medibank, or have the My Medibank app on your phone. If you don't have a My Medibank account, register now in two easy steps. Then, simply follow the step-by-step instructions below.

If you're not sure whether you're eligible to claim, you can check your cover summary, as well as limits and waiting periods, on My Medibank online, or the My Medibank app.

Before you start your Extras claim, make sure you have:

If you're not sure whether you're eligible to claim, you can check your cover summary, as well as limits and waiting periods, on My Medibank online, or the My Medibank app.

How to make an Extras claim on the app

How to make an Extras claim online

Download the My Medibank app

Frequently Asked Questions

Other ways to make a claim

In store

Visit us at a Medibank store with your completed claim form and the original invoices or receipts.


Send your completed claim form and the original invoices or receipts to: Medibank Private Limited, GPO BOX 2984, MELBOURNE VIC 3001.

Membership card

Most extras providers offer the convenience of claiming on the spot using your membership card.

Digital claiming

Claim on the spot using your digital membership card, now available on Android devices including mobile phones and smart watches.


Can't find the answers you are looking for? We're here to help.

Things you should know: 

If you’re on Overseas Student Health Cover (OSHC), please visit OSHC Help & Support to find out more about claiming for Extras, or call our OSHC 24/7 Student Health and Support Line on 1800 887 283

Claims submitted in store will be processed separately (at a later date) and pay benefits to you, the hospital or the provider, as appropriate.

Some claims, like paper based, may take longer to update.

Following the government changes on 1 April 2019, all private health insurers are no longer permitted to pay benefits towards some natural therapy services. Read more about the changes to some natural therapies.

Have questions?

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