Claiming for Extras online and on app

Tap the app to open, then tap Make a claim on the menu. Next, tap Extras.

If you don't have the My Medibank app, you can download it for iPhone from the App Store or download it for Android from Google Play, and follow the prompts to register. 

Tap Start.

If there is more than one person on the policy, you'll be able to select the name of the person who received the service. Check the name listed in Who went? If this is the person who received the service, leave it as is. If it was someone else on the cover, tap Change and select the correct name.

Next, tap Add date. Select the correct service date from the pop-up calendar and tap Done.

To search for the provider, tap Find a provider and type either their name or provider ID. Tap the provider's name when it appears in the search results.

Tap Add claim details.

Tap Add item(s) and then Add first item. You can add an item by typing in the item number, or scrolling down the list of common items and tapping on the correct one.

If the number under Quantity is correct, leave it as is. If it isn't, tap the quantity number and select the correct quantity from the scrollable list that appears. Next, tap Item charge and type in the amount. Tap Done.

If you have more items to claim for, tap Add another item and follow the same steps.

Otherwise tap Confirm.

You can upload your receipt by taking a photo from the app, or by uploading it from your phone's photo library.

Tap Upload. To take a photo, tap Take a photo and take a photo of your receipt. To upload, tap Upload from Photo Library. Tap on the photo of your receipt to select. Tap on the green tick and then tap Confirm on the Upload receipt screen.

If the item you're claiming for requires supporting documents, you will see a button asking for these. Upload them in the same way you uploaded the receipt.

Check payment details. If they're not correct, tap on Pay to... and add or correct the details. 

Tap on Submit claim to finish.

Log in to My Medibank.

Click Claims and then Extras.

If there's more than one person on the policy, you'll be able to select the name of the person who received the service.

Click Next.

Select the date of your treatment or service. 

Search for your provider by entering the provider ID or name. You can also search through previous providers.

Once you have selected your provider, select the practice/item type from the drop-down and click Next.

Enter and select the item number for your treatment/service (you can find this on your receipt). 

Click Next.

Enter the quantity, item charge and date of treatment. To add more than one item for the same provider, click Add another item. 

Click Browse to upload in the Upload receipt(s) section. You can select more than one file if needed.

If the item you're claiming for requires supporting documents, you will see a section asking for these. You can upload them in the same way you uploaded the receipt.

When you have finished uploading your files, click Next.

Enter where you'd like your reimbursement paid to, including back account name, BSB and account number. 

Click Next.

Review your claim details. If you need to make any changes, click Back. Otherwise, click Next to submit your claim.