Claiming for Extras online and on app

If you have Extras cover, submitting an Extras claim online is easy and convenient. You will require access to My Medibank, or have the My Medibank app on your phone. If you don't have a My Medibank account, register now in two easy steps. Then, simply follow the step-by-step instructions below.

If you're not sure whether you're eligible to claim, you can check your cover summary, as well as limits and waiting periods, on My Medibank online, or the My Medibank app.

Before you start your Extras claim, make sure you have:


If you're not sure whether you're eligible to claim, you can check your cover summary, as well as limits and waiting periods, on My Medibank online, or the My Medibank app.

Frequently Asked Questions

Other ways to make a claim

In store

Visit us at a Medibank store with your completed claim form and the original invoices or receipts.

Post

Send your completed claim form and the original invoices or receipts to: Medibank Private Limited, GPO BOX 2984, MELBOURNE VIC 3001.

Membership card

Most extras providers offer the convenience of claiming on the spot using your membership card.

Digital claiming

Claim on the spot using your digital membership card, now available on Android devices including mobile phones and smart watches.

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Can't find the answers you are looking for? We're here to help.

Things you should know: 

Claims submitted in store will be processed separately (at a later date) and pay benefits to you, the hospital or the provider, as appropriate.

Some claims, like paper based, may take longer to update.

For overseas policy support, please get in touch.

Following the government changes on 1 April 2019, all private health insurers are no longer permitted to pay benefits towards some natural therapy services. Read more about the changes to some natural therapies.

Have questions?

Our team of experts are ready to help!

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