During or in hospital

What to expect during your hospital stay

What to expect during your hospital stay

It’s important you feel in control when you’re in hospital. Learn how to talk to your healthcare team and get tips on staying healthy and relaxed in hospital.

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Talking to your healthcare team

Good communication is key to getting the best care in hospital.

Staying healthy in hospital

Staying healthy in hospital

Being in hospital can be stressful, but there are things you can do to make your stay more comfortable. 

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Advice for carers

Caring for someone who has just returned home from hospital can be a challenging time. Here are eight tips to help make things a little bit easier.

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Leaving hospital checklist

Here are a few things to keep in mind to make sure your discharge from hospital goes smoothly. 

Medibank health support and services

As a Medibank member you get more than just health insurance. Through Hospital Assist, we can connect you with other services to support you during each stage of your hospital journey.

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24/7 Medibank Nurse

Health concerns keeping you up at night? With hospital cover you’re supported by Medibank nurses on our 24/7 Medibank Nurse phone service. ~

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Health concierge

Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment. #

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Medibank at Home

With your doctor's support, eligible members can choose whether a treatment is delivered in the hospital or home, with a range of services, such as rehabilitation and chemotherapy. *

Medibank has a wide range of health support and wellbeing programs for eligible members going to hospital, including a digital health concierge and hospital experience scores.

Looking for more information about going to hospital?

Learn more about what happens during your hospital stay and when you get home. Plus, a rundown of common procedures and out-of-pocket costs.

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After hospital

How to care your yourself after hospital.

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Making a claim

Everything you need to know, including how to get payments made directly to your account.

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Hospital cover and out-of-pocket costs

Understand the out-of-pocket costs when you're a private patient in a private or public hospital.

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Common procedures

Learn more about the most common procedures like knee replacements, colonoscopies, teeth removal and more.

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Accidents and emergencies

When the unexpected happens, discover how your cover works and what your treatment options are.

Help the way you want it

Contact Medibank when and how it suits you; online 24/7, in store, by phone, or through the My Medibank app.

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Call us on 132 331

Speak to one of our friendly staff about your cover and going to hospital.

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24/7 chat online

Chat to our friendly staff online anytime for advice and help with your health cover.

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Login to My Medibank

Manage your cover on the go via My Medibank or via the app.

Looking for something else?

Visit our Hospital Assist homepage for a range of tools and advice to help you at every stage of your hospital journey.

Things you need to know

#   Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).

*    Must have eligible hospital cover, all relevant waiting periods must have been served and treating doctor must consider it appropriate. Out of pocket expenses may apply. Chemotherapy, palliative and dialysis program not available in all areas. 

~    OSHC members should call the Student Health and Support Line on 1800 887 283.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees). 

Have questions?

Our team of experts are ready to help!

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