Your child's hospital stay

Tips and support to help you prepare for your child's hospital stay and recovery afterwards.

Taking your child to hospital can be daunting, but there’s lots you can do to prepare both your child and yourself, and help make the hospital experience and recovery as smooth as possible.

Before your child's surgery

Learning as much as you can about the procedure, getting organised, and helping your child mentally prepare can make going to hospital less stressful. We’ve put together checklists and tips to help you prepare.

Child in hospital

Preparing for your child's hospital stay

A little preparation can make a big difference. Here's what to organise before your child's surgery.

Child packing for hospital

Packing for your child's hospital stay

From teddy to trackie daks, this handy checklist will help you remember everything you’ll need to pack.

A woman and child holding stethoscope to a teddy bear

Talking to your child about their upcoming surgery

The conversations you have with your child can help them feel ready and calm before going to hospital - here's how to have them.

Woman and child talking to a doctor

Questions to ask your child’s healthcare team

Communication is an essential part of good care and a safe hospital experience. Here's a handy list of tips for talking to your child's healthcare team and questions to ask.

Download our fun "Going to Hospital" activity book 

Child holding crayons

Going home from hospital

There’s a lot to remember before you leave hospital. These articles will help you plan for a smooth recovery, and ensure you have everything you need before you head home.


A child with their head on a woman's lap

Caring for your child after surgery

Your to-do list for your child's smooth recovery.

A doctor looking into a child's throat

Caring for your child after a tonsillectomy

Not sure what to expect when your child gets their tonsils out? Here’s what you need to know on managing pain, what they can eat and more.

A child in hospital with a health professional

Caring for your child after an adenoidectomy

Not sure what to expect after your child gets their adenoids removed? Here’s what you need to know for a smooth recovery.

A doctor looking into a child's ear

Caring for your child after grommet surgery

You’ve booked your child in to have grommets inserted, now what? Here’s what you can expect as they recover.

Caring for your child after dental surgery

From reducing pain and swelling to knowing what they can eat, here's how you can help your child remover.

Medibank health support and services

As a Medibank member you get more than just health insurance. Through Hospital Assist, we can connect you with other services to support you during each stage of your hospital journey.

24/7 Medibank Nurse

With hospital cover you’re supported by Medibank nurses on our 24/7 Medibank Nurse phone service.~

Health concierge

Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment.#

Medibank at Home

With your doctor's support, eligible members can choose whether a treatment is delivered in the hospital or home, with a range of services, such as rehabilitation and chemotherapy.*

Medibank has a wide range of health support and wellbeing programs for eligible members going to hospital, including a digital health concierge and hospital experience scores.

Help the way you want it

Contact Medibank when and how it suits you; online 24/7, in store, by phone, or through the My Medibank app.

Call us on 132 331

Speak to one of our friendly staff about your cover and going to hospital.

24/7 chat online

Chat to our friendly staff online anytime for advice and help with your health cover.

Login to My Medibank

Manage your cover on the go via My Medibank or via the app.

Looking for something else?

Visit our Hospital Assist homepage for a range of tools and advice to help you at every stage of your hospital journey.

Things you need to know

# Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).

* Must have eligible hospital cover, all relevant waiting periods must have been served and treating doctor must consider it appropriate. Out of pocket expenses may apply. Chemotherapy, palliative and dialysis program not available in all areas. 

~ OSHC members should call the Student Health and Support Line on 1800 887 283.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).