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Innovating for members living with chronic disease

Living with a chronic condition can be difficult. Find out how Medibank is supporting members with their health through our CareComplete programs.

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Around 40% of Australians aged 45 and over live with a chronic disease, which includes conditions such as heart disease, arthritis and diabetes.

Better management of these conditions gives people a better quality of life and, importantly, may help them stay out of hospital. That’s why Medibank has developed the CareComplete suite of programs, and offers them at no cost* to eligible members.

CareComplete is one of the largest chronic disease management programs in Australia. We have enrolled more than 15,000 participants and worked with more than 3,000 GP clinics and 4,600 GPs to assist their patients to manage chronic conditions.

CareComplete is made up of three programs:

CarePoint

CarePoint is a two-year program that provides chronically ill patients with a comprehensive support network to help them navigate the healthcare system. It supports them to manage their condition at home to try to avoid hospital admissions.

Once patients are enrolled in the program, an initial appointment, usually in the form of a home visit, takes place, where the patient and Care Coordinator develop a health action plan and coordinate necessary support.

The CareComplete team regularly invites eligible Medibank members to participate in the CarePoint program. You can also talk to your GP to find out if you are eligible to participate.

Read more about CarePoint

CareFirst

CareFirst is a six-month behaviour change program for patients who have been recently diagnosed with chronic heart failure, chronic obstructive pulmonary disease, osteoarthritis, type 2 diabetes or cardiovascular disease.

It is designed to help patients understand their health better and to make lifestyle and behaviour changes to try to proactively prevent further progression of their condition. Patients are provided with a personalised health plan, information specific to their condition, health coaching, access to a community service directory and telephone access to their own Care Navigator.

The CareComplete team regularly invites eligible Medibank members to participate in the CareFirst program. You can also talk to your GP to find out if you are eligible to participate.

Read more about CareFirst

CareTransition

CareTransition is a 30‐day hospital discharge support program that guides patients in transitioning from hospital to home, and managing their recovery to try to prevent readmission.

Where possible, eligible patients are contacted before they go to hospital and provided with information on how they can prepare for their hospital stay and recovery. All patients receive assistance with discharge planning and the early post-discharge period.

Read more about CareTransition or call 1300 729 684.

CareComplete is available across various locations in Australia. The programs are open to eligible Medibank members, as well as governments and others to fund within their communities. We are working with these groups so more GPs and patients can participate in CareComplete.

* Referred services may attract a charge, depending on the provider. If members are referred to external healthcare providers for treatment during the program, these services may attract a charge (depending on the provider).

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