Medibank's at Home chemotherapy program is available nationally# to give members greater choice over where they receive their cancer treatment.
Who is eligible?
To take part, members must have hospital insurance that includes chemotherapy services and served all relevant waiting periods*, and their treating doctor must consider it appropriate for them. Medibank funds the services which are delivered by qualified and experienced service providers.
Emotional benefits of chemotherapy in the home:
We’re exploring different ways of providing our members with greater choice and increased flexibility by offering chemotherapy in the comfort and familiar surroundings of their own home. They benefit from:
- Being closer to their family or support network
- Increased privacy
- Reduced time costs associated with travel, waiting and discharge.
Many of the program’s participants report that being able to continue with activities of daily life helps them feel more ‘normal’.
A view to expand
Medibank at Home Chemotherapy program has already expanded from Perth, to South Australia, Victoria, New South Wales metro and Queensland metro. We’re hoping that early encouraging results will lead to a national roll-out, providing more Medibank members with the choice to receive care where they most want it.
Check your eligibility today
To find out more about the program, including if you are eligible, call the Medibank at Home team on 1300 733 338 (Mon to Fri 9am – 4pm AEST) or email medibank.home@medibank.com.au.
Personalised support with your cancer journey.
Eligible members1 with residential Hospital cover (Bronze or above) could access a Cancer Coaching program, delivered by Osara Health. This digital program is designed to support members throughout their cancer journey2 with personalised virtual coaching from trained professionals, practical tools, self-managed symptom tracking and ongoing access to evidence-based resources.
This trial program is funded by Medibank until 14 October 2028.3
Frequently asked questions
Chemotherapy, which is often just referred to as ‘chemo’, is the use of drugs to kill or slow the growth of cancer cells. Chemo is usually given intravenously, which means via a vein. Sometimes it is given in other ways, such as orally, as a cream, or as injections into different parts of the body.
The diagnosis of cancer and enduring the treatments that follow can be an emotional and stressful time for patients and their families.
It is not only the patient's health that is impacted; they are also faced with big decisions about their treatment and care, have to spend a significant amount of time in hospital, and travelling to and from medical appointments. Often too ill to drive or take public transport, these patients sometimes have to rely on a support network of carers to get to these appointments.
To take part, members must have hospital insurance that includes chemotherapy services and served all relevant waiting periods*, and their treating doctor must consider it appropriate for them.
To find out more and assess your eligibility for the Medibank at Home Chemotherapy Program, contact a Member Health Services Officer on 1300 733 338 (Mon to Fri 9am – 4pm AEST) or email medibank.home@medibank.com.au.
Interested in assessing your eligibility? Contact a Member Health Services Officer on 1300 733 338 (Mon to Fri 9am – 4pm AEST) or email medibank.home@medibank.com.au.
Things you should know
#Services are subject to provider availability and coverage may be limited in some regional and remote areas at the time of referral. Availability may vary over time.
*Out of pocket expenses may apply.
1 Must be a Medibank member, have Residential Hospital Cover (Bronze or above) and be over 18 years. Must be undergoing treatment for cancer or have received a cancer diagnosis within the last three months.
2 The Cancer Coaching program does not replace, duplicate, or affect the care provided by your treating medical team. Coaches in this program do not provide medical advice, prescriptions, counselling, psychological services, or crisis support.
3 This Cancer Coaching service is delivered virtually by Osara Health, a third-party provider. Osara Health provides the digital service and collects your health information. See the Medibank Privacy Policy and Osara Health’s Privacy Policy.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).