Everyone's cancer journey is different. Get personalised support and guidance from trained professionals, giving you confidence, practical tools and ongoing access to evidence-based resources to help you throughout your cancer journey.+
Eligible members with residential Hospital cover, who are undergoing treatment for cancer, or have received a cancer diagnosis within the last three months could access the Cancer Coaching program at no extra cost. ^#
Cancer Coaching is delivered virtually by Osara Health a third-party provider. Osara Health provides the digital service and collects your health information. See the Medibank Privacy Policy and Osara Health’s Privacy Policy.
Personalised, virtual one-on-one support from a dedicated coach+ with three coaching calls over 6-12 weeks.
Access to the Osara Health app for self-managed symptom tracking.
Care coordination and planning delivered with reference to your written care plan.
Weekly digital education modules covering cancer self-management topics like exercise, nutrition, sleep management and more.
Personalised, written care plan that is prepared by a trained professional.
If you don’t have access to a smartphone, you can request for your education modules and resources to be sent via email or mail. Once you complete the program, you will still be able to access information via the Osara Health app.
To find out more or to enrol in the program, call our Customer Health Support Team on 1300 733 338 (Monday – Friday, 9am – 5pm AEST).
Osara Health app.
If you have a smartphone and have enrolled in the program already, you can use the Osara Health app to access your program modules, educational resources, track your symptoms, and prepare for your next appointment.
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Meet your own personal health coach.
Health coaches are trained professionals who provide personalised one-on-one support, education and guidance through virtual coaching throughout the course of your program. They complement the care provided by your treating clinical team by focusing on lifestyle factors that contribute to your overall health and wellness.
You will have the same health coach for the duration of the program, providing a consistent source of support who understands your individual needs, concerns and goals for the program. Together, you'll work towards what matters most to you, helping you feel more confident, informed and in control throughout your cancer journey.+
Convenient care.
You can schedule one-on-one phone calls with your health coach at a convenient time and contact them between sessions via SMS or email.
Evidence-based resources and exercises.
Your dedicated health coach shares practical tools and resources that are tailored to your individual needs and goals for the program. If you don’t have access to a smartphone, you can request for your education modules and information resources to be sent via email or mail.
Support with your cancer journey.
Support with your cancer journey requires a holistic approach that considers the physical, emotional, and practical aspects of your cancer experience. You may get advice and guidance about:
- symptoms
- sleep
- mental health
- nutrition
- exercise
- energy levels
- pain management
- how to best to liaise with your doctors and clinical team
- finding your new normal
Once our Customer Health Support Team has referred you into the Cancer Coaching program, you will receive an email with a link inviting you to book a short introductory call with an Osara Health coach to determine whether the program is suitable for you. During this initial call, you will learn more about the program, be able ask questions, and schedule your first coaching call with your dedicated health coach, should you decide to proceed with the program. If you don’t book your introductory call, that’s ok, Osara Health will get in touch with you to arrange a time to call. Alternatively, you can request to be contacted by SMS instead.
Your first coaching call with your health coach can be scheduled at a time that suits you. During this session, your health coach will discuss your individual goals for the program and develop a personalised care plan for you. They will remain your coach throughout duration of your program.
You will receive three one-on-one sessions with your health coach over a 6-12 week period (to fit around your treatment schedule and how you’re feeling). You can also contact your coach between sessions via SMS or email.
Following your first coaching session, you will receive access to personalised education modules covering a range of cancer self-management topics, including self-managed symptom tracking, nutrition and mindfulness. You can access these resources and tools via the Osara Health app or email.
If you don’t have a smartphone, your health coach can send the modules directly to your inbox or via mail.
Ongoing support is available for you through the Osara Health app after you’ve completed the program.
You’re also encouraged to share your symptom tracking reports with your GP and treatment team to support any ongoing care and clinical decision-making.+ Your health coach will be able to guide you through the process.
How do I enrol in the program?
Complete your referral form.
Our Customer Health Support Team can help complete your referral form with you over the phone.
Introductory call with your health coach.
Once your referral form has been submitted, you'll receive an email with a link from Osara Health inviting you to book a short introductory call with an Osara Health coach to determine whether the program is suitable for you. During this initial call, you will learn more about the program, be able to ask questions and schedule your first coaching call with your dedicated health coach, should you decide to proceed with the program.
The conversation will take place at a pace that feels comfortable for you. If you haven’t booked your introductory call, Osara Health will get in touch to arrange a time to call.
Alternatively, if you prefer, you can request to be contacted by SMS instead.
Book your first coaching call with your health coach.
Once you complete your introductory call and you provide your consent to proceed you can schedule your first one-on-one virtual coaching call with your dedicated health coach.
You will also be able to download and register for the Osara Health app where you can:
✓ Access program modules and educational content
✓ Read relevant resources
✓ Track your symptoms
✓ Book and manage your appointments with your health coach
If you’re ready to enrol, call Customer Health Support Team on 1300 733 338 (Monday – Friday, 9am – 5pm AEST).
Things you should know:
^ Must be a Medibank member, have Residential Hospital Cover (Bronze or above) and be over 18 years. Must be undergoing treatment for cancer or have received a cancer diagnosis within the last three months.
+ The Cancer Coaching program does not replace, duplicate, or affect the care provided by your treating medical team. Coaches in this program do not provide medical advice, prescriptions, counselling, psychological services, or crisis support.
* This Cancer Coaching service is delivered virtually by Osara Health, a third-party provider. Osara Health provides the digital service and collects your health information. See the Medibank Privacy Policy and Osara Health’s Privacy Policy.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).