Getting started
Live Better Rewards is Medibank's loyalty program that rewards you for healthy actions you are already doing.
How-to guides
Simple step-by-step instructions on how to track activities, redeem Live Better Rewards and lots more.
Rewards fulfilment guide
Things you need to know about the rewards you can redeem including
e-Gift cards from our range of partners and discounts on your premium payments.
Helpful forms
Points transfer
Use this form to transfer your Live Better Rewards points to another member on the same policy.
Gift card re-sends
Use this form to request a re-send of an e-Gift card that was redeemed but not received.
Redemption Errors
More information on any error message received when redeeming a Live Better Reward.
Helpful links
How to connect a health app
Connect a health app to track your activities and automatically earn points.
Frequently asked questions
Earning Live Better points
How to earn Live Better points through completing Challenges, the Weekly Goal and with our range of partners.
Rewards
How to redeem rewards such as e-Gift cards, Apple items and Medibank cover rewards.
Gift cards
How to request a gift card be re-sent and what to do if you are having problems using a gift card with a Live Better Rewards partner.
Live Better Challenges
How to track activities and earn points for successfully completing the Weekly Goal and a wide variety of Challenges.
Card linking
How to link a card and earn points for purchases made with Live Better Rewards partners.
Membership linking
How to link a Live Better Rewards account with a partner membership account to earn Live Better points for purchases with partners such as Amcal and HelloFresh.
More help and support
Contact our friendly team
Contact us for assistance with Live Better Rewards, cover enquiries or any other questions. Discover the convenience of messaging us – available Monday to Friday 8am – 11pm (AEST), and weekends 9am – 9pm (AEST).
My Medibank app
Your My Medibank app makes it easy to check your cover details, keep on top of your extras limits, find a provider and more. Download the My Medibank app today.*
Things you should know:
Must be 16 years or over to register for Medibank Live Better Rewards. Some program partners and earning activities require a person to be at least 18 years of age to be eligible to earn and/or redeem a reward. Must be a Medibank member with hospital cover, extras cover, or hospital and extras cover, be up-to-date with premium payments and have signed up to Medibank Live Better Rewards in the My Medibank app to earn Live Better points for eligible purchases and redeem rewards. Excludes Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers. Live Better Management Pty Ltd, ACN 003 457 289 has entered into commercial arrangements with Medibank Live Better program partners and may receive commissions. Additional terms and conditions may apply to points earning activities and rewards. Points earning activities and rewards are subject to change and may be subject to availability. Wherever possible, we will give you notice of these changes.