Reward fulfilment

We’ve partnered with some of the best health and wellbeing brands to help you on your way to better health. Here’s some information about redeeming a reward with Medibank Live Better.

Medibank members with hospital or extras cover can redeem Live Better Points on their Medibank health cover or with a Live Better Partner.

Once you’ve selected and confirmed your reward in the Rewards Store, you will receive an email confirming your redemption from Medibank Live Better. Depending on the reward you select, please see below for everything you need to know about the fulfilment of your reward.

A $200 premium payment towards your Medibank policy

25,000 Live Better Points

Things you need to know:

  1. You can redeem this reward to make a payment of $200 towards your Medibank policy if you’re a Medibank member with hospital cover, extras cover or hospital and extras cover, your premium payment is up-to-date, and you have signed up to Medibank Live Better with MyMedibank or have linked your MyMedibank account with your Live Better account. Excludes Overseas Visitor health cover, Working Visa health cover, Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers.
  2. Once you choose this reward, the $200 payment will be applied to your policy.
  3. You can redeem this reward once in any consecutive 12-month period and it will be applied at a policy level.
  4. Please choose carefully as rewards will not be amended, cancelled, exchanged or refunded due to change of mind.
  5. See full Medibank Live Better terms.

Delivery: After redemption, please allow at least 24 hours for the reward to be applied.

A $100 or $200 Extras limit increase (excluding optical) on your Extras policy

$100 - 10,000 Live Better Points; $200 - 20,000 Live Better Points

Things you need to know:

  1. You can increase your extras limit on your included extras service, excluding optical, if you’re a Medibank member with extras cover or hospital and extras cover, your premium payment is up-to-date, and you have signed up to Medibank Live Better with MyMedibank or have linked your MyMedibank account with your Live Better account. Excludes Overseas Visitor health cover, Working Visa health cover, Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers.
  2. Once you choose this reward, it will be automatically applied on extras services included in your cover (excluding optical), after current extras annual, sub or lifetime limits have been used but before any available Package Bonus/Membership Bonus (where applicable) is applied. This reward will be applied towards the first claim for an extras benefit (excluding optical) received by Medibank by any person insured under the policy.
  3. It can be used in multiple transactions until the extras limit increase amount times until the limit is reached.
  4. This reward must be used within 12 months of redemption or it will expire (which may sit outside annual limit resets for your policy).
  5. You can redeem each of the $100 and $200 extras limit increase rewards once in any consecutive 12 month period.
  6. Please choose carefully as rewards will not be amended, cancelled, exchanged or refunded due to change of mind.
  7. See full Medibank Live Better terms.

Delivery: After redemption, please allow at least 24 hours for the reward to be available for use and displayed in your My Medibank app.

A remedial massage/myotherapy, physiotherapy or chiropractic/osteopathy service up to $115

10,000 Live Better Points

Things you need to know:

  1. You can choose this reward if you’re a Medibank member with extras cover, or hospital and extras cover, your premium payment is up-to-date and you have signed up to Medibank Live Better with 'MyMedibank' or have linked your MyMedibank account with your Live Better account. Excludes Overseas Visitor health cover, Working Visa health cover, Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers.
  2. It is for a single service only. If the value of the service exceeds $115, then you need to pay the gap. If the cost of the service is below $115, the remaining amount will be forfeited.
  3. This reward will be automatically applied at a policy level, towards the first claim for the service received by Medibank immediately after redemption.
  4. This reward must be used within 12 months from the date of redemption or it will expire (which may sit outside annual limit resets for the policy).
  5. There is no limit on the number of times you can redeem this reward, provided that you have enough points.
  6. Please choose carefully as rewards will not be amended, cancelled, exchanged or refunded due to change of mind.
  7. See full Medibank Live Better terms.

Delivery: After redemption, please allow at least 24 hours for the reward to be available for use and displayed in your My Medibank app.

Reduce your Hospital Excess by $250

25,000 Live Better Points

Things you need to know:

  1. We recommend you contact Medibank to check your excess before selecting this reward. If the excess payable is less than $250 or no excess is applicable to your policy, any/all unused amounts will be forfeited.
  2. You can choose this reward if you’re a Medibank member with hospital cover or hospital and extras cover, your premium payment is up-to-date, and you have signed up to Medibank Live Better with 'MyMedibank' or have linked your MyMedibank account with your Live Better account. Excludes Overseas Visitor health cover, Working Visa health cover, Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers.
  3. This reward will be automatically applied at a policy level, towards the first claim received by Medibank immediately after redemption. The member reducing their excess payment does not have to be the member who redeemed the reward.
  4. This reward can be used once only. The reward must be used within 12 months of redemption or it will expire (which may sit outside excess resets for the policy).
  5. This reward can be redeemed once only in a 12-month period.
  6. Please choose carefully as rewards will not be amended, cancelled, exchanged or refunded due to change of mind.
  7. See full Medibank Live Better terms.

Delivery: After redemption, please allow at least 24 hours for the reward to be available for use and displayed in your My Medibank app.

$50 Dental Out-of-Pocket reward

5,000 Live Better Points

Things you need to know:

  1. You can redeem this reward to reduce your out-of-pocket dental costs by $50 at a Members’ Choice Advantage provider, if you’re a Medibank member with extras cover or hospital and extras cover, your premium payment is up-to-date, and you have signed up to Medibank Live Better with MyMedibank or have linked your MyMedibank account with your Live Better account. Excludes Overseas Visitor health cover, Working Visa health cover, Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers.
  2. This reward will be applied at a policy level towards the out-of-pocket costs from a claim for dental services at a Members’ Choice Advantage provider. It will be applied towards the first claim received by Medibank immediately after redemption.
  3. This reward does not affect your annual limits but will be applied before any applicable PackageBonus/Membership Bonus.
  4. It cannot be used on dental services for which no benefits are payable under any extras cover.
  5. During a waiting period, the reward can be used but no benefits are payable.
  6. It can be used in multiple transactions until the reward amount is reached and must be used within 12 months of redemption or it will expire.
  7. There is no limit on the number of times you can redeem this reward, provided that you have enough points.
  8. Please choose carefully as rewards will not be amended, cancelled, exchanged or refunded due to change of mind.
  9. See full Medibank Live Better terms.

Delivery: After redemption, please allow at least 24 hours for the reward to be available for use and displayed in your My Medibank app

$50 Optical Out-of-Pocket reward

5,000 Live Better Points

Things you need to know:

  1. You can redeem this reward to reduce your out-of-pocket costs for prescription optical goods by $50 at a Members’ Choice Advantage provider, if you’re a Medibank member with extras cover or hospital and extras cover, your premium payment is up-to-date, and you have signed up to Medibank Live Better with MyMedibank or have linked your MyMedibank account with your Live Better account. Excludes Overseas Visitor health cover, Working Visa health cover, Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers.
  2. This reward will be applied at a policy level towards the out-of-pocket costs from a claim for prescription optical goods at a Members’ Choice Advantage provider. It will be applied towards the first claim received by Medibank immediately after redemption.
  3. This reward does not affect your annual limits but will be applied before any applicable PackageBonus/Membership Bonus.
  4. It cannot be used on non-prescription sunglasses, safety glasses, protective glasses or precision tinted lenses. The reward also cannot be used for any eye tests or other services.
  5. During a waiting period, the reward can be used but no benefits are payable.
  6. It can be used in multiple transactions until the reward amount is reached and must be used within 12 months of redemption or it will expire.
  7. There is no limit on the number of times you can redeem this reward, provided that you have enough points.
  8. Please choose carefully as rewards will not be amended, cancelled, exchanged or refunded due to change of mind.
  9. See full Medibank Live Better terms.

Delivery: After redemption, please allow at least 24 hours for the reward to be available for use and displayed in your My Medibank app.

Have questions? Contact Medibank Live Better via live.better@medibank.com.au for any further assistance.

$20, $50 or $100 e-Gift Card to shop with adidas

Starting from 2,000 Live Better Points

Things you need to know:

  1. This e-Gift Card can be used online only at adidas.com.au.
  2. You’ll need to activate the e-Gift Card within 3 months and use it within 12 months from the date of issue, otherwise the card expires.
  3. The e-Gift Card is for single use only and no refund, credit, change or replacement will be given.
  4. This e-Gift Card cannot be used in conjunction with any other offer.
  5. This e-Gift Card cannot be used to purchase certain products including limited edition or super exclusive products such “Yeezy”, Pharrell, Alpha 4D. For full list of exclusions see https://adidas.com.au/promotion-medibank-live-betterprogram.html.
  6. Please choose carefully as rewards will not be amended, cancelled, exchanged or refunded due to change of mind.
  7. See adidas’s full terms and conditions.

Delivery: Please allow up to 10 business days to receive your e-Gift Card. If you redeem this reward, an email with a link to activate and download your e-Gift Card will be sent to the email address linked to your Live Better account at the time of redemption.

Have questions about activating or receiving your e-Gift Card? Contact Edge Loyalty our e-Gift Card supplier on 1300 737 968 for a chat.

Have questions about adidas products? Chat to adidas’ friendly staff on 1800 801 891 or visit https://www.adidas.com.au/contact.html.

Or contact Medibank Live Better via live.better@medibank.com.au for any further assistance.

$20, $50 or $100 e-Gift Card to shop with Amcal

Starting from 2,000 Live Better Points

Things you need to know:

  1. This e-Gift Card can be used at all participating Amcal pharmacies (excludes Amcal online).
  2. You’ll need to activate the e-Gift Card within 3 months and use it within 12 months from the date of issue, otherwise the card expires.
  3. The e-Gift Card is for single use only and no refund, credit, change or replacement will be given.
  4. This e-Gift Card cannot be used in conjunction with any other offer.
  5. Please choose carefully as rewards will not be amended, cancelled, exchanged or refunded due to change of mind.
  6. See Amcal's full terms and conditions.

Delivery: Please allow up to 3 business days to receive your e-Gift Card. If you redeem this reward, an email with a link to activate and download your e-Gift Card will be sent to the email address linked to your Live Better account at the time of redemption.

Have questions about activating or receiving your e-Gift Card? Contact Edge Loyalty our e-Gift Card supplier on 1300 737 968 for a chat.

Have questions about your Amcal products? Visit your local Amcal store and chat to a friendly staff member.

Or contact Medibank via live.better@medibank.com.au for any further assistance.

EarPods with Lightning Connector, AirPods or Apple Watch

Starting from 4,500 Live Better Points

Things you need to know: 

  1. Please choose carefully as rewards will not be amended, cancelled, exchanged or refunded due to change of mind.
  2. Rewards are subject to change and availability without prior notice.
  3. Check individual product listings on the Live Better Rewards Store for product details and disclaimers.
  4. If your product has not been delivered within 14 business days of redeeming the item from the Live Better rewards store, please contact live.better@medibank.com.au . For Apple Watch Series 3 orders, expect to receive your item within 5 weeks.
  5. If your product is damaged, please contact live.better@medibank.com.au within 7 business days of delivery.
  6. If you think the product may be faulty, please contact AppleCare on 1300 321 456
  7. See Apple’s full Terms and conditions

Delivery: Please allow up to 14 business days to receive your Apple rewards (currently up to 5 weeks for the Apple Watch Series 3). If you are not at home for delivery, the courier will leave a card with contact details to arrange another delivery. For any other queries regarding delivery, please contact live.better@medibank.com.au for assistance.

$20, $50 or $100 e-Gift Card to shop with Brooks Running

Starting from 2,000 Live Better Points

Things you need to know: 

  1. This e-Gift Card can be used online only at brooksrunning.com.au.
  2. You’ll need to activate the e-Gift Card within 3 months and use it within 12 months from the date of issue, otherwise the card expires.
  3. The e-Gift Card is for single use only and no refund, credit, change or replacement will be given.
  4. This e-Gift Card cannot be used in conjunction with any other offer and only one e-Gift Card can be used per transaction.
  5. Please choose carefully as rewards will not be amended, cancelled, exchanged or refunded due to change of mind.
  6. See Brooks' full terms and conditions.

Delivery: Please allow up to 3 business days to receive your e-Gift Card. If you redeem this reward, an email with a link to activate and download your e-Gift Card will be sent to the email address linked to your Live Better account at the time of redemption.

Have questions about activating or receiving your e-Gift Card? Contact Edge Loyalty our e-Gift Card provider on 1300 737 968 for a chat.

Have questions about Brooks Running products? Chat to Brooks’ friendly staff on 1300 735 099 or visit https://www.brooksrunning.com.au/info/contact-us.

Or contact Medibank via live.better@medibank.com.au for any further assistance.

$20, $50 or $100 e-Gift Card to shop with Fitbit

Starting from 2,000 Live Better Points

Things you need to know:

  1. This e-Gift Card can be used online only at https://store-au.fitbit.com/medibanklivebetter.
  2. You’ll need to activate the e-Gift Card within 3 months and use it within 12 months from the date of issue, otherwise the card expires.
  3. The e-Gift Card is for single use only and no refund, credit, change or replacement will be given.
  4. This e-Gift Card cannot be used in conjunction with any other offer and only one e-Gift Card can be used per transaction.
  5. Please choose carefully as rewards will not be amended, cancelled, exchanged or refunded due to change of mind.
  6. See Fitbit's full terms and conditions.

Delivery: Please allow up to 3 business days to receive your e-Gift Card. If you redeem this reward, an email with a link to activate and download your e-Gift Card will be sent to the email address linked to your Live Better account at the time of redemption.

Have questions about activating or receiving your e-Gift Card? Contact Edge Loyalty our e-Gift Card provider on 1300 737 968 for a chat.

Have questions about Fitbit products? Chat to Fitbit’s friendly staff at 1800 875 234 or visit https://help.fitbit.com/ and click on ‘Contact Us’

Or contact Medibank Live Better via live.better@medibank.com.au for any further assistance.

$20, $50 or $100 e-Gift Card to shop with Onsport

Starting from 2,000 Live Better Points

Things you need to know:

  1. This e-Gift Card can be used online only at onsport.com.au
  2. You’ll need to activate the e-Gift Card within 3 months and use it within 12 months from the date of issue, otherwise the card expires.
  3. The e-Gift Card is for single use only and no refund, credit, change or replacement will be given.
  4. This e-Gift Card cannot be used in conjunction with any other offer and only one e-Gift Card can be used per transaction.
  5. Please choose carefully as rewards will not be amended, cancelled, exchanged or refunded due to change of mind.
  6. See Onsport's full terms and conditions.

Delivery: Please allow up to 3 business days to receive your voucher. If you redeem this reward, an email with a link to activate and download your voucher will be sent to the email address linked to your Live Better account at the time of redemption.

Have questions about activating or receiving your e-Gift Card? Contact Edge Loyalty our e-Gift Card provider on 1300 737 968 for a chat.

Have questions about Onsport products? Contact Onsport on 1300 351 461 or visit http://www.onsport.com.au/contact-us.html.

Or contact Medibank via live.better@medibank.com.au for any further assistance.

12WBT (12 Week Body Transformation) Program Voucher

20,000 Live Better Points

Things you need to know: 

  1. This voucher provides you with a single round (12 weeks) of 12WBT.
  2. Please check program starting dates at www.12wbt.com.au. Your 12WBT subscription will automatically be set up to start at the next 12WBT full round, so please ensure you redeem this voucher at least 2 weeks before the starting date of the 12WBT full round you wish to join.
  3. This voucher is not redeemable for cash and not transferable.
  4. Please choose carefully as rewards will not be amended, cancelled, exchanged or refunded due to change of mind.
  5. See Michelle Bridges full terms and conditions.

Delivery: Please allow up to 7 business days to receive your subscription. If you redeem this voucher, you’ll receive your subscription details via the email address linked to your Live Better account at the time of redemption.

Have questions about Michelle Bridges 12WBT program or your voucher? Visit https://www.12wbt.com/faqs or enquiry at https://www.12wbt.com/faqs/question.

Or contact Medibank via live.better@medibank.com.au for any further assistance.

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Must be 18 years or over and have a valid Australian residential address to register for Medibank Live Better. Must be a Medibank member with hospital cover, extras cover, or hospital and extras cover, be up-to-date with premium payments and have signed up to Medibank Live Better with ‘My Medibank’ or have linked their MyMedibank account with their Live Better account to redeem rewards. Excludes Overseas Visitor health cover, Working Visa health cover, Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers. Read full Medibank Live Better terms here.

~ 10,000 Bonus Live Better point terms 10,000 Bonus Live Better points will be available to Medibank members who are Rio Tinto employees and their family members who are 18+ under the same policy and have registered for Medibank Live Better using their My Medibank details (Eligible Rio Tinto Member), and have completed one of the recommended 1 or 4-week Live Better challenge in the Live Better app during March - June 2020. 32,000 additional Live Better points will be awarded to an Eligible Rio Tinto Member who is among the first 2,000 to sign up for a recommended 1 or 4-week Live Better challenge in March - June of which they are successful in completing. Must maintain a Medibank health cover until 30 June 2020 (inclusive). Must be 18 years or over and have a valid Australian residential address to register for Medibank Live Better. Live Better points are only awarded in respect of one recommended 1 or 4-week Live Better challenge completed in March, April, May or June. Live Better points could take up to 3 weeks after 30 June to be loaded to the Live Better account. Not available with any other offer. Recommended Live Better Challenges Earning Policy The participant of a recommended Live Better challenge may not receive bonus Live Better Points or may have their already credited bonus Live Better Points reversed in accordance with the Medibank Live Better terms and conditions. To earn bonus Live Better Points, the participant needs to properly complete at least 85% of the eligible challenge according to the challenge instructions. To the extent of any inconsistency between this Policy and the Medibank Live Better terms and conditions, the terms and conditions will take precedence.

Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.

^Must join the Medibank Live Better app and complete one of the Live Better challenges in the app by 11.59pm 5 July 2020 (Offer End Date). Must maintain an eligible Medibank hospital, extras or hospital and extras health cover until the Offer End Date (inclusive). Excludes Overseas Visitor health cover, Working Visa health cover, Overseas Student Health Cover (OSHC), Ambulance only cover and ahm covers. Eligible member will require access to a smartphone and will need to have downloaded the Medibank Live Better app and registered an account. Must be 18 years or over and have a valid Australian residential address to register for Medibank Live Better. Eligible member will each need to have registered a My Medibank account and linked their own My Medibank account with their respective Live Better account before starting their chosen goal. Must join a Live Better challenge in the app. From the home screen, click the red plus symbol to locate “challenges”. Must achieve 85% or higher in the challenge to complete the challenge and be eligible to earn the bonus Live Better bonus points. Policyholder will receive 2,000 Live Better bonus points. Offer is capped at a maximum of 2,000 Live Better bonus points per calendar year. Live Better bonus points could take up to 30 days of the Offer End Date to be loaded to their Live Better account. Not available with any other offer.

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