Changing how you pay your premium is easy on My Medibank, either online or on the app.
Your premiums are an important part of your Medibank membership, and understanding them is key to making sure that your cover is there for you – particularly when you need it the most.
In these pages you can find out how your premiums are calculated, why there may be variations in what you have to pay, how to pay your premiums, and what to do if you can't pay.
If your payments are in arrears you may not be able to claim until they are up to date.
If you’re not paying for your cover via direct debit and your policy falls into arrears, you will need to pay the arrears and at least one month in advance.
It’s not possible for you to cancel your policy online – this is to safeguard you and your health cover, and also because we need to inform you of all the implications of cancelling your policy.
To cancel your policy, please get in touch.
We no longer accept payments by cheque. However, you can pay your premium simply and easily with a range of other options, such as:
We recommend direct debit as the most convenient and safest way to pay.
Find out how to pay in the most convenient way for you here.
If you’re paying monthly via direct debit, the due date will be the 28th of the month by default. This is because not all months include a 29th, 30th, or 31st.
If you’re paying by direct debit and the payment is rejected, what happens next will depend on why it was rejected.
If the payment was rejected because of insufficient funds, we’ll attempt to take the payment three times, three days apart. If this fails after the third time, we’ll automatically remove the direct debit details and your payment method will change to monthly manual payment.
If your payment was rejected because your card was stolen or cancelled, we’ll automatically remove the direct debit details and your payment method will change to monthly manual payment. If this happens, you can log into My Medibank online or on the app, pay your arrears and set up direct debit once again.
Leave your details and a Medibank expert will be in touch to take you through your options. In providing your telephone number, you consent to Medibank contacting you about health insurance.
We'll have someone call you soon to help with any questions you have.
Complete this form to express your interest in one of our programs. If you're eligible, a member of our team will call you within 2-3 business days.
What program are you interested in?
Sorry, only members with current Hospital cover are eligible to participate in these programs
Eligible Medibank members with Extras cover are able to access a range of telehealth services included on their cover - you can find out more here. Alternatively, if you would like to talk to one of our team about your cover, we're here on 132 331.
Please provide your details so we can know how to contact you.
By clicking Submit, I understand that Medibank or its subsidiaries may contact me to discuss my eligibility for the Covid-19 Heath Assist program(s), and will disclose my personal information within the Medibank Group of companies and to third party service providers. Please see Medibank’s privacy policy for further information about how Medibank will handle my personal information, and how to contact Medibank: https://www.medibank.com.au/privacy/
If you are eligible, one of our health professionals will call you in 2-3 business days to discuss your situation and help to enrol you in the relevant program.
There is no cost to participate, however some referred services may incur an out of pocket cost.