Payments information and how to pay

If your payments are in arrears you may not be able to claim until they are up to date.

If you’re not paying for your cover via direct debit and your policy falls into arrears, you will need to pay the arrears and at least one month in advance. 

Find out what to do if your policy falls into arrears here.

It’s not possible for you to cancel your policy online – this is to safeguard you and your health cover, and also because we need to inform you of all the implications of cancelling your policy.

To cancel your policy, please get in touch.

We no longer accept payments by cheque. However, you can pay your premium simply and easily with a range of other options, such as:

• Direct debit
• My Medibank app
• My Medibank online
• Our automated phone service
• BPAY
• Post Billpay
• Australia Post

We recommend direct debit as the most convenient and safest way to pay. 

Find out how to pay in the most convenient way for you here.

If you’re paying monthly via direct debit, the due date will be the 28^th of the month by default. This is because not all months include a 29^th, 30^th, or 31^st.

If you’re paying by direct debit and the payment is rejected, what happens next will depend on why it was rejected.

If the payment was rejected because of insufficient funds, we’ll attempt to take the payment three times, three days apart. If this fails after the third time, we’ll automatically remove the direct debit details and your payment method will change to monthly manual payment.

If your payment was rejected because your card was stolen or cancelled, we’ll automatically remove the direct debit details and your payment method will change to monthly manual payment. If this happens, you can log into My Medibank online or on the app, pay your arrears and set up direct debit once again.