Some people who experience mental health problems may need to spend some time in hospital. Both public and private hospitals provide mental health services. You may be referred to a hospital through an emergency department, community mental health team or your GP. 

If you’re an eligible member going to hospital, you may be able to upgrade your cover to one with Included in-hospital psychiatrist treatment and choose to waive the 2-month waiting period for those higher benefits with the Mental Health Waiver. Read more about the Mental Health Waiver and eligibility here.

If you’re concerned about your mental health, start by talking to your GP. Your GP can assess your symptoms, develop a mental health care plan specific to your needs, and refer you to a mental health professional.  

If you have  Extras cover that includes Mental health support, you may be able to use your cover to help pay towards consultations with a psychologist or recognised counsellor.* 

A counsellor is a trained professional that can help solve your personal problems.  Professional counsellors and psychotherapists help individuals explore and resolve issues that are interpersonal, intrapsychic or personal in nature. They do so within the boundaries of a clearly drafted and principled relationship.

Psychologists can provide a range of therapies (eg. talking therapy, art therapy) to deal with problems like depression, anxiety, stress and grief. Psychologists have undertaken a tertiary qualification in their field and must be registered to work with the Psychology Board of Australia.  Read more about what to expect when you see a psychologist.

While psychologists and psychiatrists share many similarities, the major difference between the two professions is that psychiatrists specialise in the biological causes of mental illness, while psychologists focus more on the cognitive and behavioural aspects. Psychiatrists are medical doctors with specialist qualifications in psychiatry, and are therefore able to prescribe medications and admit people to hospital, while psychologists cannot. 

In addition to in-person services, there are also a number of online resources available, including: 

Beyond Blue for information and advice, as well as an online live chat. You can also call and speak to someone 24 hours a day on 1300 22 4636. 

PANDA provides a free confidential helpline service offering support for new and expecting mums and dads who are struggling with becoming a parent. You can call 1300 726 306 to speak with a trained counsellor 9am-7.30pm (AEST), Monday to Friday.

Lifeline for crisis support and suicide prevention services with an online live chat. You can also call them 24 hours a day on 13 11 14.