Finding and giving support

Information about supporting your mental health and that of your family, and supporting someone you care about.

Where to go, what to do

The mental health journey is often complex, and finding out where you can go for help can be challenging. If you’re a member managing your mental health and recovery or that of a family member, or you’re wondering how to support someone else you care about, discover information on what you need to find or give support.

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Support for members

Discover our support services, information on where to go for help, and how health cover can help.

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Supporting someone you care about

Find out what you can do to help someone navigating a mental health issue.

Counsellor

Need to see a counsellor?

You may be able to claim for appointments with a recognised counsellor as well as psychologist. Simply check your cover summary to see if Mental Health Support is included in your extras.* If you’re not sure whether you have Mental Health Support or would like to include it, give us a call on 132 331.

Mental health resources and information guide

Learn more about the various mental health conditions with our resources and information guide, including  symptoms, causes, treatment options, support options and much more.

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Looking for something else?

Visit our Healthy Mind by Medibank homepage to find more tools and services.

Talk to us about your cover and accessing services

Contact Medibank when and how it suits you: online 24/7, in-store, by phone or through the My Medibank app.

Things you need to know

*    Benefits are subject to annual limits.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees). 

Have questions?

Our team of experts are ready to help!

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