For 24/7 Mental Health Phone Support, members with hospital cover can call 1800 644 325.~ Find out more here

Finding support that's right for you

When you’re going through a tough time, it’s not always easy to know where to start. We can help advise and guide you through your options.

Where to go, what to do

The mental health journey is often complex, and finding out where you can go for help can be challenging. When is the right time to seek support for your mental health? And where should you go? We'll help you find the right support, at the right time and explain how health cover can help. 

Knowing when to seek support

We’ve all had bad days. But what happens when a bad day turns into something more? What are the warning signs to look out for, and at what point should you seek support?

Using your cover

Whether you have hospital cover, extras, or both, we’ll show you how Medibank health cover can help you access a range of mental health support services.

Where to go for support

Reaching out for support is a big step. But it's not always easy to know where to go. We'll guide you through some options and next steps for better mental health. 

Supporting someone you care about

Sometimes it takes a friend or family member to notice someone is struggling. We’ll guide you to a better understanding of what your loved one may be going through, and how best to support them.

Better supported with 24/7 Mental Health Phone Support

Members with hospital cover can talk to a Medibank mental health professional any time of the day or night at no extra cost.Δ~  Watch our Mental Health Phone Support staff talk about how they can help. 

Recommended reading

Finding the right mental health professional for you  

What's the difference between a psychologist and counsellor? And what should you ask before you commit? 

A young girl looks at her smartphone.

Caring for your child's mental health        

Depression and sadness have some things in common, but they're quite different. Here's how to tell the difference between the two.

3 top apps for stress and anxiety

Researchers at Deakin University assessed more than 40 mental health apps and the results are in.

Make the most of your cover 

As an eligible Medibank member, you get more than just health insurance. You get extra support when you need it most. 

Medibank Better Minds App 

Want to manage your mental health on your own terms, in your own time? Medibank’s Better Minds app provides personalised support and follow ups by health professionals for those at risk, all included in your hospital cover.

No waiting periods on psychology and counselling consultations

You shouldn’t have to wait for your health insurance to claim for mental health support. That’s why there are no waiting periods for counselling and psychology consultations on Medibank extras and packaged products.§

Mental Health Waiver

With the Mental Health Waiver, eligible hospital members with Restricted psychiatric services can upgrade to a cover with Included psychiatric services and choose to have the standard two-month waiting period waived. Members can use the Mental Health Waiver once in their lifetime.

Looking for more?
Learn more about using your cover and exclusive services to support you and your family. View all services.

Things you need to know

~    OSHC members should call the Student Health and Support Line on 1800 887 283.

Δ    For members with hospital cover. Some referred services may involve out-of-pocket costs.

Not available for members with extras only cover, Overseas Student Health Cover or Overseas Workers or Visitors Health Cover.

§    For members with mental health support included in their Extras cover. Annual limits apply. Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society.   

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees). 

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