Ways to claim
Claiming is at the heart of health insurance, so we're here to help get your claims processed as quickly as possible.
If you need to make a claim yourself, using My Medibank online or the app is the most efficient way. If you'd rather submit a claim in person or by post, we've got you covered too.
Don't forget to nominate your bank account in My Medibank so we can pay completed claims directly into your preferred account as quickly as possible.
Using your Medibank card
Many extras providers offer the convenience of claiming on the spot using your digital or physical card, making the process quick and hassle-free.
Through MyMedibank online or the app
Easily submit your claims through our My Medibank app or online from anywhere. Simply log in, follow the instructions, and upload any necessary documents.
Using a claim form in-store
Submit your claims in person at one of our stores. Simply bring your receipts and a completed claim form, and our team will assist you in processing the claim on the spot.
Sending us a claim form by post
To claim via post, simply send your completed claim form and the original invoices or receipts to: Medibank Private Limited, GPO BOX 2984, MELBOURNE VIC 3001.
Need help managing your My Medibank account?
If you're having trouble registering, accessing your account or updating details, visit our Managing My Medibank account page.
FAQs
Claim on the spot with the Medibank digital card
With your digital card, making claims is quick and easy*—just tap your phone at any provider with a HICAPS machine for seamless, contactless claims. Get the app now and start claiming with ease!
Need help claiming for other Medibank products?
Things you should know:
* May exclude Overseas Worker and Overseas Visitor policy holders.