When you make a claim, in its discretion, Medibank may pay provisional benefits, provided you agree to repay these payments in full once your compensation claim is resolved. These provisional benefits are subject to Medibank's normal benefit conditions and assessment rules.
If you have been paid benefits by Medibank for services for which you subsequently receive a compensation payout or damages settlement, you will be required to repay to Medibank the benefits provisionally paid to you, in relation to the subject injury or illness.
If you have any questions about the compensation process or your specific circumstances, you can contact the Compensation Department via:
Telephone: 1300 880 276
Fax: (03) 8622 5691