How to claim Extras

Q: Can I claim if I haven't paid for the service/product yet?

If you haven’t paid for the service or product yet, you can only make a claim by post or in store. Please download and complete this Claim Form . You will need to include the original invoice with your claim. You can submit the claim in person at a Medibank store, or post it to Medibank Private, GPO Box 2984, Melbourne VIC 3001.

Q: I forgot my password for My Medibank

Simply fill in this form with the email address you used to register, and we'll send you a link to reset your password. This link will expire in 7 days. Please allow a few minutes for the email to arrive. If you do not appear to have received an email, please check your junk/spam folder. Alternatively search for an email from: noreply@medibank.com.au .

Get everything ready

If you have Extras cover, submitting an Extras claim online is easy and convenient. You will require access to My Medibank, or have the My Medibank app on your phone. If you don't have a My Medibank account, register now in two easy steps. Then, simply follow the step-by-step instructions below.

If you're not sure whether you're eligible to claim, you can check your cover summary, as well as limits and waiting periods, on My Medibank online, or the My Medibank app.

Key Information

You'll need a receipt dated within the last two years. It will also need the provider ID and the item number you're claiming for.
Check your limits on MyMedibank online or the app before you claim.

Before you start your claim

Make sure you have:

- A digital copy of the receipt for the service/treatment, displaying the provider ID and item number, and dated within the last two years. (Note: Accepted digital file formats include: JPEG/JPG, PNG, HEIC/HEIF or PDF. A photo of the receipt is fine, as long as it's clear.)

Please review the following information:

If you're not sure whether you're eligible to claim, you can check your cover summary, as well as waiting periods, on My Medibank online, or the My Medibank app.

How to make an Extras claim on the app

1. Log in and make a claim

2. Select the person and date of service

If there is more than one person on the policy, you'll be able to select the name of the person who received the service.

Check the name listed in Who went? If this is the person who received the service, leave it as is.

If it was someone else on the cover, tap Change and select the correct name.

Next, tap Add date. Select the correct service date from the pop-up calendar and tap Done.

3. Add provider details

Search and select a provider in one of the following ways:

Tap Provider ID to search for a provider using their provider ID
Tap Other provider details to search for a provider using their full name / business name and postcode.
Or tap and select a provider from the previous provider list.

If a provider has multiple practice types you will be prompted to select the matching practice type to your claim.

4. Add item number

5. Add treatment details

If the number under Quantity is correct, leave it as is. If it isn't, tap the quantity number and select the correct quantity from the scrollable list that appears. Next, tap Item charge and type in the amount. Tap Done.

Important note

If you need to claim multiple items, please click Add another item and repeat Steps 4 and 5 for each additional item before submitting your claim.

If you have no further claims to make, tap Confirm.

6. Confirm claim details and upload your receipt

You can upload your receipt by taking a photo from the app, or by uploading it from your phone's photo library.

Tap Upload. To take a photo, tap Take a photo and take a photo of your receipt. To upload, tap Upload from Photo Library. Tap on the photo of your receipt to select. Tap on the green tick and then tap Confirm on the Upload receipt screen.

If the item you're claiming for requires supporting documents, you will see a button asking for these. Upload them in the same way you uploaded the receipt.

7. Confirm your payment details and submit

Start your claim online

Make an Extras claim

Download the My Medibank app

How make an Extras claim on the web

1. Log in

2. Select who the claim is for