How to Make a Claim for Medical Services

Get everything ready

If your Hospital cover includes benefits for medical treatments or services, you can claim for them online using the information on this page. Medical services you can claim include inpatient services such as specialists, anaesthetists, and diagnostic services^~.

To claim you will require a Medicare Statement of Benefits. Find out how to get your Medicare Statement of Benefits here.

If you haven't already, you'll need to register for a MyMedibank account and have access to either the My Medibank app on your phone or tablet, or My Medibank on the web.

If you would like to submit using a claim form, you can also make a claim by post or in one of our stores.

Check your cover summary in your My Medibank account if you're not sure if you're eligible to claim.

Key Information

If you're a resident member, you'll need a Medicare Statement of Benefits to make a Medical claim
If you're a non-resident member, you won't need a statement of benefits, but you'll still need an invoice or a receipt

Before you start your claim

If you're a resident member, make sure you have:

- The Medicare Statement of Benefits that shows the provider name and address, the item number and description for your treatment or services, and is dated within the last two years.

If you're a non-resident member, make sure you have:

- An itemised invoice or receipt that includes the item number and description for your treatment or services, and is dated within the last two years.

Please review the following information:

1. If you're not sure whether you're eligible to claim, you can check your cover summary, as well as limits and waiting periods, on My Medibank online, or the My Medibank app.