How to claim for a health subscription or membership

Claim quickly and easily online using the My Medibank app, or My Medibank on the web

Get everything ready

If your cover includes benefits for health subscriptions or memberships, you can claim for it online.

If you haven't already, you'll need to register for a My Medibank account and have access to either the My Medibank app on your phone or tablet, or My Medibank on the web.

If you haven't paid for your subscription or membership or would like to submit with a paper claim form, you can also make a claim by post or in one of our stores.

Check your cover summary in your My Medibank account if you're not sure if you're eligible to claim.

Key Information 
  • Make sure it's an authorised, paid membership or subscription. If you're not sure, check "What subscriptions or memberships can I claim for?" in the FAQs on this page
  • Check you’ve served relevant waiting periods; under ‘Limits’ in My Medibank

 

Before you start your claim

Make sure you have:

Please review the following information:

    1. These are the authorised Health Bodies and Associations that you may be able to claim subscriptions or memberships for if you hold an eligible cover:

      • Arthritis Association 
      • Australian Breastfeeding Association 
      • Australian Crohn's and Colitis Association
      • Coeliac Society
      • Diabetes Australia 
      • Multiple Sclerosis Society 
      • A registered ostomy association

    2. If the Health Body or Association you want to claim for isn’t on our list, please get in touch with us. Before you do, however, keep in mind that the Health Body or Association has to provide at least one of the following:

      • Discounts for supplies and equipment to help manage your condition. 
      • Support and information to help manage your condition. 
      • Access to support groups and/or peer support groups.

How to claim for a health subscription on the app

How to claim for a health subscription on the web

Start your claim online

Make a health subscription claim

Download the My Medibank app

 

Google Play store     Apple store

Still have questions?

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Can't find the answers you are looking for? We're here to help.

Contact us
Things you should know: 

If you’re on Overseas Student Health Cover (OSHC), please visit OSHC Help & Support to find out more about claiming for a health subscription, or call our OSHC 24/7 Student Health and Support Line on 1800 887 283. 

Claims submitted in store will be processed separately (at a later date) and pay benefits to you, the hospital or the provider, as appropriate.

Some claims, like paper based, may take longer to update.