How to claim Mental Health Social Workers

Q: Can I claim if I haven't paid for the service/product yet?

If you haven’t paid for the service or product yet, you can only make an offline claim. Please download and complete this Claim Form . You will need to include the original invoice with your claim. You can submit the claim in person at a Medibank store, or post it to Medibank Private, GPO Box 2984, Melbourne VIC 3001.

Q: I forgot my password for My Medibank

Simply fill in this form with the email address you used to register, and we'll send you a link to reset your password. This link will expire in 7 days. Please allow a few minutes for the email to arrive. If you do not appear to have received an email, please check your junk/spam folder. Alternatively search for an email from: noreply@medibank.com.au .

Q: How do I register for My Medibank?

Step 1: Register your details here , including your Medibank membership number (this is on the front of your membership card), first and last name, date of birth and email address. Step 2: An activation email will be sent to your registered email address. You need to click the activation link in the email to complete the registration. Once you've completed this step, you can log in to your account.

Get everything ready

If your cover includes benefits for Mental Health Social Workers, you can claim for it online.

If you haven't already, you'll need to register for a MyMedibank account and have access to either the My Medibank app on your phone or tablet, or My Medibank on the web.

Check your cover summary in your My Medibank account if you're not sure if you're eligible to claim.

Key Information

No waiting periods on Mental Health Support
Benefits will be paid towards accredited mental health social workers who are mental health accredited by the Australian Association of Social Workers
Benefits for an initial consultation are payable only once per person, per provider, per year, per condition/course of treatment

Before you start your claim

Make sure you have:

- A digital copy of the receipt for the service/treatment, displaying the provider ID and item number, and dated within the last two years. (Note: Accepted digital file formats include: JPEG/JPG, PNG, HEIC/HEIF or PDF. A photo of the receipt is fine, as long as it's clear.)

Please review the following information:

1. There's no waiting period on Mental Health Support, so no need to serve waiting periods.
2. Benefits will be paid towards accredited mental health social workers who are mental health accredited by the Australian Association of Social Workers.
3. Benefits for an initial consultation are payable only once per person, per provider, per year, per condition/course of treatment. All other consultations are paid at the subsequent consultation rate.
4. In the event of Medicare paying a benefit for an Extras service (or item), no top-up benefits are payable from Medibank, this is inclusive of a Medicare Mental Health treatment plan.

Not a Medibank health insurance member?

Our products and services are designed to help you access the help you need, when you need it. Learn more by visiting our Mental Health Support Hub.

Claiming on App
Claiming on Web

How to claim for a Mental Health Social Worker session on the app

1. Log in and make a claim

2. Select who the claim is for

If there is more than one person on the policy, you'll be able to select the name of the person who received the service. Check the name listed in Who went? If this is the person who received the service, leave it as is. If it was someone else on the cover, tap Change and select the correct name.

Next, tap Add date. Select the correct service date from the pop-up calendar and tap Done..

Note: if you're on a single policy, there's no need to add your name.

3. Add provider details

Search and select a provider the following ways.

Tap Provider ID to search for a provider using their provider ID

Tap Other provider details to search for a provider using their full name / business name and postcode.

Or tap and select a provider from the previous provider list.

If a provider has multiple practice types you will be prompted to select the Social Worker practice type.

Please ensure that the provider you select is listed as a Social Worker in the provider list.

4. Add item number

5. Add treatment details

6. Confirm details and upload your receipt

You can upload your receipt by taking a photo from the app, or by uploading it from your phone's photo library.

Tap Upload. To take a photo, tap Take a photo and take a photo of your receipt. To upload, tap Upload from Photo Library. Tap on the photo of your receipt to select. Tap on the green tick and then tap Confirm on the Upload receipt screen.

If the item you're claiming for requires supporting documents, you will see a button asking for these. Upload them in the same way you uploaded the receipt.

7. Add your payment details and submit claim

How to claim for a Mental Health Social Worker session on the web