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If your cover includes a Private Emergency Department Benefit, you can claim for this as a Hospital claim.
You can claim for benefits towards eligible Private Emergency Department admission or facility fees> online using the My Medibank app or My Medibank on the web.
If you haven't already, you'll need to register for a My Medibank account and have access to either the My Medibank app on your phone or tablet, or My Medibank on the web.
You can also make a claim by post or in one of our stores.
Check your cover summary in your My Medibank account if you're not sure if you're eligible to claim.
Key Information
- Private Emergency Department Benefit is only available at Private Hospitals with an Accident and Emergency Department.
- Fee amounts vary by Private Hospital and there may also be other charges, so out of pocket expenses may still apply.
- You'll need to submit a claim to receive the benefit and may have to pay upfront.
Before you start your claim
Make sure you have:
Please review the following information:
Make sure your product includes a Private Emergency Department Benefit; check your Cover Summary if you're not sure.
You must submit your claim, along with the invoice/receipt within 2 years of the date of service for benefits to be payable.
How to make a Private Emergency Department Benefit claim on the app
How to make a Private Emergency Department Benefit claim on the web
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> We'll pay a benefit up to an annual limit per membership towards any admission fee ("facility fee") charged by the Private Hospital for patients attending a Private Accident and Emergency Department. The fee amount varies by Private Hospital and does not include medical and other charges (such as charges for diagnostic imaging or pathology), so out of pocket expenses may still apply. Only available at Private Hospitals with an Accident and Emergency Department. Members will need to submit a claim to receive the benefit and may have to pay upfront. Two month waiting period applies.