Frequently asked questions

We want you to make the most of your health cover, so did you know you can access services like:

• chat online with one of our team about your policy, 24/7
• special offers from some of your favourite brands, including Fitbit®, Palace Cinemas, and Sunglass Hut.
• gym visits for as little as $8.50 per visit with GymBetter
• member discounts on Medibank Pet Insurance and Travel Insurance.

And depending on what's included in your policy, (check your cover summary to find out more) you may also be able to:

• talk to a Medibank nurse anytime, through our 24/7 Health Advice line (with Hospital cover)
• get 100% back on your annual dental check-up at a Members' Choice dentist. A two month waiting period applies, and x-rays aren't included.
• get 100% back on optical items like frames, prescription glasses, contacts and more at recognised providers, up to your annual limits. Waiting periods apply and some lens coatings are excluded.

We're tackling increasing healthcare costs in a number of ways:

• Working closely with the government on policy reform to reduce costs in heath care.
• Investing in primary care programs for people with chronic conditions to help them stay out of hospital.
• Partnering with the healthcare sector to support better health outcomes for members.
• Developing a number of community programs that help Aussies get healthy and stay healthy like Free + Active.

We know how important affordable health cover is to you. So we regularly review the way we work to see where we can be more efficient, progressive, and competitive with other health funds.