We can help find a more suitable cover
Call us on 132 331.
If you're calling from overseas dial +61 3 8622 5780.
Or if you prefer to talk to us in store find a store near you.
How does the 'cooling off' period work?
If you've joined Medibank recently but are thinking of cancelling, we have a 'cooling off' period. As long as you tell us within 30 days of joining, and no claims have been made against your policy, we can refund your premium in full.
Need a health cover check?
Everyone benefits from a quick health check and the same goes for your health insurance. Simply give us a call to find out whether your cover is still right for you.
We've been working overtime to improve every aspect of our member services
Extended call centre hours
Every weekday until 8pm and now open on Saturdays. Plus we're also available 24/7 to chat online.
100% back on most optical items
At recognised providers Australia-wide. Available on selected covers, annual limits and waiting periods apply*.
100% back on dental
Medibank members with extras cover for 2 months or more can get 100% back on up to two dental check-ups every year, including x-rays, at any Members’ Choice Advantage dentist^.
Canstar awarded ‘Outstanding Value Insurance’ 12 years in a row
We’re proud to deliver outstanding value health insurance products designed to suit your needs. But don’t just take our word for it.
Frequently asked questions
We're tackling increasing healthcare costs in a number of ways:
- Working closely with the government on policy reform to reduce costs in heath care.
- Investing in primary care programs for people with chronic conditions to help them stay out of hospital.
- Partnering with the healthcare sector to support better health outcomes for members.
- Developing a number of community programs that help Aussies get healthy and stay healthy like Free + Active.
We want you to make the most of your health cover, so did you know you can access services like:
- linking your Medibank membership to your flybuys account for even better rewards
- chat online with one of our team about your policy, 24/7
- special offers from some of your favourite brands, including Fitbit®, Palace Cinemas, and Sunglass Hut.
- gym visits for as little as $8.50 per visit with GymBetter
- member discounts on Medibank Pet Insurance and Travel Insurance.
And depending on what's included in your policy, (check your cover summary to find out more) you may also be able to:
- talk to a Medibank nurse anytime, through our 24/7 Health Advice line (with Hospital cover)
- get 100% back on your annual dental check-up at a Members' Choice dentist. A two month waiting period applies, and x-rays aren't included.
- get 100% back on optical items like frames, prescription glasses, contacts and more at recognised providers, up to your annual limits. Waiting periods apply and some lens coatings are excluded.
We know how important affordable health cover is to you. So we regularly review the way we work to see where we can be more efficient, progressive, and competitive with other health funds.
Things you should know
* - Includes frames, prescription lenses, prescription sunglasses and contacts (some lens coatings excluded). Note that on some covers, fixed benefits and sub-limits apply.
^ - Limited to two dental check-ups on all extras annually. Maximum two bitewing x-rays per check-up, where clinically needed. Not available in all areas.