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Reconsidering your Medibank membership?

If you're thinking of cancelling, speak to our friendly team of experts about your situation and we may be able to help out.

Cancelling Medibank

We can help find a more suitable cover

Call us on 132 331.

If you're calling from overseas dial +61 3 8622 5780.

Or if you prefer to talk to us in store find a store near you.

How does the 'cooling off' period work?

If you've joined Medibank recently but are thinking of cancelling, we have a 'cooling off' period. As long as you tell us within 30 days of joining, and no claims have been made against your policy, we can refund your premium in full.

Need a health cover check?

Everyone benefits from a quick health check and the same goes for your health insurance. Simply give us a call or register your details below to find out whether your cover is still right for you.

We've been working overtime to improve every aspect of our member services

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Extended call centre hours

Every weekday 8am until 8pm and we're now open on Saturdays 9am until 4pm. Plus we're also available 24/7 to chat online to help you with your health cover.

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My Medibank app

The My Medibank app makes it easy to manage and use your cover. You can even book your dental appointment via the app.

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100% back on dental twice a year

All Medibank members with extras cover can get 100% back on up to two dental check-ups every year at a Members' Choice Advantage dentist.¹ Plus these check-ups don't count towards your annual limit.

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24/7 Medibank Nurse phone service

Members with hospital cover can call 1800 644 325 to speak to one of our Medibank nurses about your health concerns, anytime of the day or night.

Canstar outstanding value Australian health insurance

Canstar awarded ‘Outstanding Value Insurance’ 12 years in a row

We’re proud to deliver outstanding value health insurance products designed to suit your needs. But don’t just take our word for it.

Frequently asked questions

Things you should know:

¹ Limited to two dental check-ups on all extras annually. Two month waiting period applies. Not available in all areas.