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Reconsidering your Medibank membership?

If you're thinking of cancelling, speak to our friendly team of experts about your situation and we may be able to help out.

We can help find a more suitable cover

Call us on 132 331.

If you're calling from overseas dial +61 3 8622 5780.

Or if you prefer to talk to us in store find a store near you.

How does the 'cooling off' period work?

If you've joined Medibank recently but are thinking of cancelling, we have a 'cooling off' period. As long as you tell us within 30 days of joining, and no claims have been made against your policy, we can refund your premium in full.

Need a health cover check?

Everyone benefits from a quick health check and the same goes for your health insurance. Simply give us a call to find out whether your cover is still right for you.

We've been working overtime to improve every aspect of our member services

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Extended call centre hours

Every weekday until 8pm and now open on Saturdays. Plus we're also available 24/7 to chat online.

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100% back on most optical items

At recognised providers Australia-wide. Available on selected covers, annual limits and waiting periods apply*.

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100% back on dental

Medibank members with extras cover for 2 months or more can get 100% back on up to two dental check-ups every year, including x-rays, at any Members’ Choice Advantage dentist^.

Canstar outstanding value Australian health insurance

Canstar awarded ‘Outstanding Value Insurance’ 12 years in a row

We’re proud to deliver outstanding value health insurance products designed to suit your needs. But don’t just take our word for it.

Frequently asked questions

Things you should know

* - Includes frames, prescription lenses, prescription sunglasses and contacts (some lens coatings excluded). Note that on some covers, fixed benefits and sub-limits apply.
^ - Limited to two dental check-ups on all extras annually. Maximum two bitewing x-rays per check-up, where clinically needed. Not available in all areas.