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Reconsidering your Medibank membership?

If you're thinking of cancelling, speak to our friendly team of experts about your situation and we may be able to help out.


Medibank's support for members during Coronavirus (COVID-19)

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Premium increases postponed

Medibank has postponed premium increases for six months for all members. This will be applied automatically to all policies so there is no need to contact us to arrange this.

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Support for all hospitalised members

Regardless of a members’ level of existing hospital cover, Medibank will pay benefits towards chest, heart, lung and kidney hospital admissions, related to the coronavirus (COVID-19)^.

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Coronavirus hardship support

A coronavirus hardship policy that allows members to suspend their cover for a duration of time.

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Aiding Mental Health services

A $5 million donation to Beyond Blue to support their vital work in helping Australians deal with the growing mental health impact of the coronavirus.

^Standard waiting periods apply.

Read more: Medibank coronavirus (COVID-19) updates

We can help find a more suitable cover

Call us on 132 331.

If you're calling from overseas dial +61 3 8622 5780.

How does the 'cooling off' period work?

If you've joined Medibank recently but are thinking of cancelling, we have a 'cooling off' period. As long as you tell us within 30 days of joining, and no claims have been made against your policy, we can refund your premium in full.

Need a health cover check?

Everyone benefits from a quick health check and the same goes for your health insurance. Simply give us a call or register your details below to find out whether your cover is still right for you.

We've been working overtime to improve every aspect of our member services

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Extended call centre hours

Every weekday 8am until 8pm and we're now open on Saturdays 9am until 4pm. Plus we're also available 24/7 to chat online to help you with your health cover.

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My Medibank app

The My Medibank app makes it easy to manage and use your cover. You can even book your dental appointment via the app.

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100% back on dental twice a year

All Medibank members with extras cover can get 100% back on up to two dental check-ups every year at a Members' Choice Advantage dentist.¹ Plus these check-ups don't count towards your annual limit.

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24/7 Medibank Nurse phone service

Members with hospital cover can call 1800 644 325 to speak to one of our Medibank nurses about your health concerns, anytime of the day or night.

Canstar outstanding value Australian health insurance

Canstar awarded ‘Outstanding Value Insurance’ 12 years in a row

We’re proud to deliver outstanding value health insurance products designed to suit your needs. But don’t just take our word for it.

Frequently asked questions

Things you should know:

1 Limited to two dental check-ups on all extras annually. Two month waiting period applies. Not available in all areas.    

Things you should know

~ Limited to two dental check-ups on all extras annually. Maximum two bitewing x-rays per check-up, where clinically needed. Not available in all areas.

^Waiting periods apply. Up to annual limits, Some lens coatings excluded.

# For Accidents that occur after your cover starts and for which treatment is sought within 7 days. Excludes claims covered by third parties such as WorkCover and our Private Room Promise. Out of pockets may apply.

+ Not available in all areas. Must have eligible hospital cover, all relevant waiting periods must have been served and treating doctor must consider it appropriate. Out of pocket expenses may apply.

* Some claims, like paper based, may take longer to update. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.

‡ OFFER EXTENDED TO 31 JULY: For new members on new memberships who join and start eligible combined hospital and extras from 1 April – 31 July 2020 and who have not held Medibank health cover in previous 60 days. Must quote promo code 6FREE and set up direct debit when joining. Must maintain direct debit and hold eligible product for 30 continuous days from the policy start date to get next 6 weeks free. 2&6 month waits waived on extras: 2&6 month waiting periods on extras waived. Other waiting periods apply (including 12 months on some dental services). If you’ve reached your limits from a previous fund you may not be able to claim straight away. Excludes Corporate covers, Accident Cover, Ambulance Cover, Overseas Visitors Health Insurance, Overseas Students Health Cover (OSHC), Working Visa Health Insurance, ahm covers and other selected covers. Not available with any other offer.

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

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