We can do this, Victoria

These next six weeks, stay connected, stay informed and most important of all, stay safe.

We did it before, we can do it again

The next several weeks will be challenging, especially for those Victorians in lockdown. It's now more important than ever to stay home and get tested if you're feeling unwell. Here’s a quick reminder of some of the safety measures we should all be mindful of.

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Practice good hand hygiene

Use hand sanitiser when washing hands isn’t possible.

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Maintain physical distancing

Keep at least 1.5 metres away from others.

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Wear a mask

Face coverings (masks) will be compulsory for residents in Melbourne metro and Mitchell Shire when out in public.

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Get tested

Get tested as soon as possible if you feel any of the symptoms of COVID-19.

What does stage 3 lockdown actually mean?

For Melbourne metro and Mitchel Shire, this means you cannot leave your home, except for one of the following four reasons:

  • To shop for food and essential goods and services
  • To provide care, for compassionate reasons or to seek medical treatment
  • To exercise or for outdoor recreation
  • Tor work or study, if you can’t do it from home.

Victorians outside these regions should exercise caution, good hygiene and be mindful of those who may be more vulnerable to illness. Visit the Department of Health & Human Services website for more information

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Important information for you to know

The following information may help in providing some clarity at this challenging time. If there's anything we can help you with, please don't hesitate to call us.

Providing support for our members

Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover.
Due to higher demand for these services we are increasing the number of our health experts.

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.^

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.^

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Member's Choice Providers

For members with eligible extras cover, Member's Choice providers can help provide safe access to the services you need to help look after your body and mind.

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COVID-19 Health Assist

Eligible Medibank members with hospital cover may now access personalised advice and support at home from dedicated healthcare professionals at no extra cost.*

Live Better at Home

At Medibank, we know that caring for yourself helps you to care for those around you. That’s why we’ve created Live Better at Home.

We're encouraging all Australians to join our daily Eat, Move and Feel activities that will help us all stay active, stay healthy and Live Better at Home.


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Things you should know

*    Available to members with active hospital cover. Waiting periods may apply. Suspended policies excluded. Some referred services may incur out of pocket costs.

^   OSHC members should call the Student Health and Support Line on 1800 887 283.

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).


Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

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