Supporting you through COVID-19

In more ways than ever before, we're here to help

Continuing to support you through the COVID-19 pandemic

Whether you're directly impacted by COVID-19, looking after yourself in isolation, or looking for advice on COVID-19 testing and vaccines, we're here to help.

display /general / increase-40 Created with Sketch.

Make the most of your cover

Ways in which your Medibank membership can help you at this time.

display / wellness / person-40 Created with Sketch.

24/7 Medibank Mental Health Support

To our friends and families affected by lockdowns, we're always here to provide round-the-clock support, guidance and more.

display / wellness / health-40 Created with Sketch.

How to stay healthy

Find out how you and your family can stay on top of your health and wellbeing at this time.

display / wellness / health-plan-40 Created with Sketch.

Managing existing health concerns

Information and support on how you can manage an existing health condition - pregnancy, heart health, diabetes, etc.

Telehealth services available

Don't forget, eligible members with extras can also claim benefits on selected telehealth services.~

Important information for you to know

The information below may help provide some clarity during this time. If there's anything we can help you with, please don't hesitate to call us.

Providing support for our members

Our 24/7 Medibank Nurse and Medibank Mental Health Support lines are available for all members with health insurance. Find out more about our support services.

Due to higher demand for these services we are increasing the number of our health experts.

As always, our customer service team continues to be available on the phones, via web chat, and of course you can access information about your policy through My Medibank, online and via the app.

display / tech / desktop-40 Created with Sketch.

Self service options

Online or via the app - My Medibank is your personal health insurance hub to help you use and manage your cover wherever and whenever it suits you.

display /general / emergency-40 Created with Sketch.

24/7 Medibank Nurse Support

Medibank health insurance members can chat to a registered nurse over the phone or online and get guidance on what they can do next. Chat online or call 1800 644 325 anytime of the day or night, 7 days a week at no extra cost.*

display / wellness / person-40 Created with Sketch.

24/7 Medibank Mental Health Support

Medibank health insurance members can chat to a mental health professional over the phone or online about how they feel and get guidance on what they can do next. Chat online or call 1800 644 325 anytime of the day or night, 7 days a week at no extra cost.*

Did you find this information useful?

Things you should know

~ Check your cover summary to see if these services are included on your extras cover and if any waiting periods or annual limits apply.

* Some referred services may involve out-of-pocket costs.

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).