Medibank’s response to further outbreaks in New South Wales

NSW, we're here for you

As we keep a close eye on the developing situation in New South Wales, our top priority is to ensure the health and safety of our staff, members and the wider community. 

Here we’ll keep you posted on important Medibank updates, such as changes to store opening hours and how we can provide additional support to our NSW members during this time.

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Store updates

Some of our store opening hours may be affected at this time. Check your local store's opening hours and for alternate ways to get in touch.

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Coronavirus suspension policy

This suspension policy allows any member to suspend their cover for a period of time.# Suspension applications are open until (and including) 31 March 2021. Talk to our team to discuss this option.

A quick refresher on COVID-19 

We know it’s been a while, so it’s worthwhile refreshing ourselves of the symptoms of COVID-19 to look out for as well as these basic safety precautions.



  • Fever
  • Runny nose
  • Sore throat
  • Coughing
  • Chills or sweats
  • Shortness of breath
  • Loss in sense of taste or smell

If you’re feeling any one of these symptoms, please make sure you get tested as soon as possible. 


Basic safety precautions

  • Maintain safe distance from people you don’t live with
  • Wash hands regularly
  • If you’re waiting for COVID-19 test results, stay home until you get your results
  • Wear a mask when out in public
  • Follow restrictions as per your local government guidelines.


COVID-19 Health Support

Whether you're directly impacted by COVID-19, looking for advice on how to deal with social distancing, or wondering how you can access the healthcare you require, we're here to assist.


Support information in languages other than English

If English is your second language, the Department of Health has information available in languages including Arabic, Turkish, Urdu, Simplified Chinese, Vietnamese and more.

Things you should know

^OSHC members should call the Student Health and Support Line on 1800 887 283

#  Overseas Health Cover excluded.

Ŧ     The Financial Hardship assistance package is only available to Medibank residential health members who have held their cover for at least three months. Members with Overseas Visitors Health Cover or Overseas Workers Cover should contact Medibank on 132 331, or on 134 148  if you are an Overseas Student Health Cover member, to discuss your membership. Additionally, the 'State of disaster temporary premium reduction' only applies to residents within a declared state of disaster in Australia.

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).