What to do if you have COVID-19

Now more than ever, we're here to guide you through this difficult time. Call our COVID-19 Health Assist line for support.

Introducing COVID-19 Health Assist

Eligible Medibank members with hospital cover may now access personalised advice and support at home from dedicated healthcare professionals at no extra cost. We call it COVID-19 Health Assist.

Developed by our team of clinicians and public health professionals, COVID-19 Health Assist offers a comprehensive range of programs designed to support those affected by the coronavirus (COVID-19).

From personalised support during a COVID-19 related hospital admission, to at-home monitoring of symptoms. Whether you’re in self-isolation due to the risk of contracting it, or you're looking for mental health support as you take care of a sick family member, we’ll be here for you, every step of the way.

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Special Pandemic Support

Personalised health advice and phone support for eligible members needing care due to COVID-19, all from their homes. From providing advice about what to expect during a hospital admission, and how to deal with the stresses of COVID-19, to helping you look after your emotional wellbeing, we’ll be by your side.*

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COVID-19 Monitoring at Home

Designed to help eligible members diagnosed with COVID-19 manage their health and wellbeing at home (when their doctor says it is safe to do so), with daily check-ins and monitoring of symptoms by a Medibank nurse over the phone.*

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COVID-19 Recovery at Home

A comprehensive rehabilitation program, offering support for physical and mental health recovery, to help eligible members as they seek to recover and restore quality of life after COVID-19.*

*Waiting periods may apply. Suspended policies excluded.

COVID-19 Health Assist is available 9am to 5pm, Monday to Friday.  Some referred services may incur out of pocket costs.

Important information for you to know

The following information below may help in providing some clarity at this challenging time. If there's anything we can help you with, please don't hesitate to call us. 

More information, advice and support

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Managing your mental health and wellbeing

How to deal with the stresses of COVID-19, coping with isolation and other ways to look after your emotional wellbeing.

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How to stay healthy

Find out how you and your family can stay on top of your health and wellbeing at this time.

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Managing existing health concerns

Information and support on how you can manage an existing health condition - pregnancy, heart health, diabetes, etc.

Coronavirus (COVID-19): separating fact from fiction

Here’s a quick run down on some common myths — and important information you can put in place to protect yourself and the people around you.

A father and daughter chatting

Let's get behind the mask

This little piece of protective gear has got a lot of attention since COVID-19 was declared a pandemic. And with the recent outbreaks in Victoria, official advice on their use has changed. Here’s what you need to know.

A couple at home

Getting your medicines during the coronavirus outbreak: what you need to know

Staying at home and on top of your health. Here’s what you need to know about getting your medicines during COVID-19.

 A woman researching on her laptop

How to keep up with your health checks during COVID-19

During this time, it’s tempting to put off regular health checks and stay at home. However, this could be detrimental to your health. Here’s how to see your doctor during COVID-19.

A person unwell on the couch

What to do if you have COVID-19

Here’s a guide to what you should do if you have COVID-19.

A person unwell on the couch

I suspect I have COVID-19. What next?

If you think you may have caught the novel coronavirus, here’s what you should do.

Providing support for our members

Our 24/7 Medibank Nurse and Medibank Mental Health Phone Support lines are available for all members with hospital cover.
Due to higher demand for these services we are increasing the number of our health experts.

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24/7 Webchat

Your health never sleeps, so chat with an expert about your health cover anytime via our 24/7 Help Online.

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.^

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.^

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Self service options

Online or via the app - My Medibank is your personal health insurance hub to help you use and manage your cover wherever and whenever it suits you.

^OSHC members should call the Student Health and Support Line on 1800 887 283

Things you should know

While we hope you find the information on this webpage helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information on the webpage carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).


Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

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