Where to go for help

The basics of seeking help for mental health issues.

Wondering where to go and what to do? Start here.

The mental health system can be complex to navigate, particularly when you’re dealing with a mental health issue yourself, or you’re worried about a family member. This basic information will help get you on the right path.

Seeking help: the basics

If you need help because you or a loved one are experiencing a mental health condition, here are the basics.

About Medibank 24/7 Mental Health Phone Support

Members with hospital cover can chat to qualified mental health professionals over the phone at no extra cost. Here’s what you can expect when you reach out to our support line. 

13 digital tools for your mental health and wellbeing

If you’re finding it challenging to speak with a mental health professional, or support services are far away or don’t fit with your schedule, here are some tools and services that can help.

Mental Health Phone Support

Members with Hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week on 1800 644 325~.

More support

Here's some more useful information to help guide you through the healthy mind journey.

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Looking for something else?

Visit our Healthy Mind by Medibank homepage to find more tools and services.

Things you need to know

Δ    For members with hospital cover. Some referred services may involve out-of-pocket costs.

~    OSHC members should call the Student Health and Support Line on 1800 887 283.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees). 

Have questions?

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