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Ancillary Provider Recognition

Important information

Medibank is working towards moving away from accepting provider refunds via cheque and from issuing cheques to providers for claim benefits. Instead, we’ll use Electronic Funds Transfer (EFT) to get payments to you faster – 2 to 3 business days.

What happens next?

You’ll need to provide your EFT details, which can be done in 3 simple steps:

  1. Go to Ancillary EFT form
  2. Complete the registration form
  3. Save and send the completed form to

We hope you understand the benefits of this change and we want to make the transition as smooth as possible. If you need help, we’re always here to assist. Contact our Provider helpdesk on web messaging or call 1300 130 460.

Ancillary Provider Recognition

In order to be recognised, or to continue to be recognised, by Medibank as a Medibank Recognised Provider, Medibank requires ancillary health care providers to meet recognition criteria.

The recognition criteria comprise of standards which are applicable by modality. Refer to your modality below to identify which recognition criteria, standards and application forms are applicable to you.

Recognised providers are encouraged to visit the Medibank website regularly to see the most current version. The recognition criteria, accompanying standards and/or application form were last updated on 2 November 2020 and may be amended by Medibank and ahm from time to time.

For further information, please contact our Provider helpdesk on web messaging or call 1300 130 460.

Requirements for recognition as AHPRA registered health care provider

Requirements for recognition as another ancillary health care provider

For recognition with Medibank as an ancillary health care provider, you must be a member of a professional organisation that meets the requirements under rule 10 of the Private Health Insurance (Accreditation) Rules. A list of professional organisations currently recognised by Medibank is below.

Members of organisations listed below

We suggest you contact the organisation to ensure your level of membership is approved by Medibank for provider registration purposes. Some levels of membership (e.g. student member) may not be approved, however, this will vary from organisation to organisation.

Members of a professional organisation not listed below

Please contact your organisation and arrange for them to contact Medibank as soon as possible on 1300 130 460 or on web messaging in relation to obtaining an organisation provider number.

Providers who are not members of a professional organisation in your area of speciality

You may wish to consider contacting one of the organisations listed below which is relevant to your discipline and enquire about becoming a member.

As an ancillary health care professional, Medibank expects you to meet Medibank's recognition criteria.

For more information about how the recognition criteria operate, please see the FAQs.

Register banking details with us

To register your banking details with us, please complete our Provider EFT form via the link below.

We have recently made some improvements to our Provider EFT form to make this process easier for you. The new form can now be filled in digitally and contains a verify button that checks and ensures all mandatory fields have been completed. Forms are then submitted to a dedicated mailbox

What do you need to do?

  • You may need to download Adobe Acrobat Reader DC before you start
  • Click here to view the new form and some brief instructions on how to complete.

List of professional organisations