Enter your postcode to find your nearest store to have a face-to-face chat!
.
Rehab at home program now available nationally
After a successful trial we can now offer all eligible members this program.~ In consultation with your treating doctor, you could have your rehabilitation after either partial or total hip or knee joint replacement surgery at home. Hear from member Ken about his experience receiving treatment through the rehab at home program.
What programs are we trialling?
When it comes to care, be it recovery or treatment, we believe that every person deserves to choose where they receive it, where clinically appropriate. We're hoping that early encouraging results in these trials will lead to a national roll-out, providing more eligible Medibank members with the choice to receive care where they want it. Read more about our progress below.
Chemotherapy at home trial
We’re giving eligible members in VIC, WA, SA, QLD metro and NSW metro greater choice and flexibility through our chemotherapy in the home trial.
This program removes the need for additional frequent trips to hospital for this treatment and increases comfort levels for members going through an extremely difficult time.
Palliative care at home trial
Many Australians say they would prefer to die at home. By partnering with specialist palliative care providers in various locations around Australia, we are giving eligible customers and their families the choice to receive end-of-life care and support in the comfort and familiarity of their own home.
Haemodialysis at home trial
Medibank members with chronic kidney disease spend an average of 4-6 hours in hospital, 3-4 times per week.
We’re bringing this treatment into the comfort of their own home to ease the burden on the members and their carers.
Looking for information about Medibank at Home?
Our Medibank at Home Health Support Officer is on hand to answer all enquiries about the program, including eligibility, program availability, potential providers and trial progress. Call or email us between 9am and 5pm AEST weekdays.
Supporting our members in multiple ways
We also have a number of complimentary programs that are currently available to eligible Medibank hospital members.
Hospital Assist
Beyond just helping to pay towards hospital bills, we’re looking at ways to make going to hospital easier. Hospital Assist includes expert phone support and information to help you prepare and recover, hospital information and patient reviews and Medibank 24/7 Medibank Nurse.
Care Complete
Living with a chronic condition can be difficult. Find out how Medibank is supporting members with their health through our CareComplete programs.
24/7 Help on Hand
Members with eligible hospital cover can chat to experienced and qualified health professionals over the phone via our 24/7 Mental Health Advice Line and our 24/7 Medibank Nurse.*
Things you should know
~ Not available in all areas.
* OSHC members should call the Student Health & Support Line on 1800 887 283
Have questions?
Our team of experts are ready to help!
Fill in the form below or get in touch by calling our dedicated line 1300 110
086.
We are open on Sundays.
In providing your telephone number, you consent to Medibank contacting you about health insurance.
We'll have someone call you soon to help with any questions you have.
Or, check out our FAQs and guides to help get you started.