Skip to main content Skip to main navigation

Hospital Assist

You spoke, we listened. That's why eligible members can now get personalised support before and after hospital.

What is Medibank Hospital Assist?

Medibank Hospital Assist helps our eligible hospital members better manage the stress and confusion of going to hospital. It’s our way of providing the extra support you need, when you need it most.

Icon Pre Existing

Health Concierge

Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment. We aim to help take the stress out of an upcoming hospital stay, a new diagnosis, or an ongoing condition, by putting you in touch with a health professional on 1800 789 414.

Icon Desktop

Digital Health Concierge

Heading into hospital? We recognise that even day procedures can be stressful, so we now email or SMS our members undergoing certain minor procedures a dedicated package of information. If you would like more content on going to hospital, you can download our Going to Hospital guide.

Icon Emergency

24/7 Medibank Nurse

Members with hospital cover can chat to experienced and qualified nurses over the phone to discuss any health questions or concerns and get professional advice on what to do next. Our nurses are available on 1800 644 325 for round-the-clock health advice.

Icon Hospital

Hospital Experience Scores

Find out what people thought of their hospital experience including, how staff interacted with them, and their care while they were in hospital. Search for hospitals across Australia and discover how they were rated.

All the information at your fingertips with the Going to Hospital guide 

With tips, checklists and questions to ask your doctors before, during and after your procedure, prepare in advance for your hospital stay with our hospital journey online guide. 

Going to hospital?

Are you an eligible hospital member and looking for support in managing the stress and confusion of going to hospital? Speak to our Health Concierge to get support and guidance before and after your hospital stay.

Call 1800 789 414 

Not a member?

To access the full Hospital Assist offering, you need to hold residential hospital cover with Medibank. With cover options to suit everyone, start with getting a quote today.

Get a quote