Claiming for extras by post or in a store

Q: Can I claim if I haven't paid for the service/product yet?

If you haven’t paid for the service or product yet, you can only claim using a paper claim form . You will need to include the original invoice with your claim. You can submit the claim in person at a Medibank store, or post it to Medibank Private, GPO Box 2984, Melbourne VIC 3001.

Q: I forgot my password for My Medibank

Simply fill in this form with the email address you used to register, and we'll send you a link to reset your password. This link will expire in 7 days. Please allow a few minutes for the email to arrive. If you do not appear to have received an email, please check your junk/spam folder. Alternatively search for an email from: noreply@medibank.com.au .

Q: How do I register for My Medibank?

Step 1: Register your details here , including your Medibank membership number (this is on the front of your membership card), first and last name, date of birth and email address. Step 2: An activation email will be sent to your registered email address. You need to click the activation link in the email to complete the registration. Once you've completed this step, you can log in to your account.

Our paper claim form is used to claim for services you haven't yet paid for, or services that you can't claim online. You can submit it to us by post or in one of our stores.

Extras you can't claim online include:

Allergen extracts
Claims for compensation or damages
Mental health support (counselling)
Natural therapies (eg. Chinese medicine, exercise physiology)
Orthotics when not provided by a podiatrist (eg. a chiropractor or physiotherapist)
Package Bonus
Resident outpatient diagnostic services
Rural and regional travel and accommodation

Claim faster online

If your claim isn't in the list above, you can submit a claim online through MyMedibank.

Make an extras claim

Before you start a claim, check your eligibility

You still have limits available for the services you are claiming
Your claim is within two years of the date of service
Your membership is current as of the treatment date
Your premiums are paid up to date.
Your contact & payment details are up to date

Please note that any benefits paid will be made by your preferred method (EFT/Cheque).

A statement of benefit will be sent to the address we have on file (Not available for Overseas Student Health Cover (OSHC) members).

How to make a claim by post or in-store

1. Download the claim form
  
  Download the paper claim form and complete it online then print it out, or print it first and complete it by hand.
2. Fill in member and claim information
  
  Fill in the member information (either for yourself or the person on the policy you’re claiming for), then fill in requested claim information.
3. Sign and date
  
  Sign and date the declaration at the bottom of the page.
4. Include any supporting documents
  - Itemised receipts for the service/treatment. Make sure they show the provider ID and the item number/s.
  - A copy of any referral letters and statement of benefits
  Please note that supporting documents must be in English and on the provider's official stationery, or have the provider's official stamp.
5. Submit
  
  Post your completed claim form and documents to: Medibank, Medical and Extras Claims, Reply Paid 2984, GPO BOX 2984, Melbourne VIC 3001.
  
  Alternatively, submit your completed claim form and documents in person at a Medibank store.

Frequently Asked Questions

What extras items can I claim online?

Depending on your level of extras cover, you can claim the following items online:

Acupuncture
Ambulance transport (medically necessary)
Australian Breastfeeding Association subscription
Birthing courses (per course)
Blood glucose monitors
Blood pressure monitors
Breathing appliances
Chiropractic
CPAP machines
Dental
Dietetics
Extended health services (including nicotine replacement therapy)
Some external prostheses
Some health appliances
Health screenings
Hearing aids
Home nursing
Hospital claims
Lactation consultation (per consultation)
Mental health support (psychology)

Myotherapy
Occupational therapy
Optical appliances
Orthodontic
Orthoptics / eye therapy
Osteopathy
Package Bonus top-up benefits
Pharmaceutical (excluding allergen extracts, oral contraceptives, vaccinations, compound drugs)
Physiotherapy
Podiatry and orthotics
Postnatal group consultation
Postnatal individual consultation
Prenatal/antenatal group consultation
Prenatal/antenatal private consultation
Remedial massage
Resident medical claims (eg. specialists, anaesthetists, diagnostic services)
School accident
Some health subscriptions
Speech therapy
Weight Watchers meetings

Can I claim if I haven't paid for the service/product yet?

Can I claim for someone else?

You can claim for someone else on your policy, but you can’t submit a single claim form for more than one person at a time. You’ll need to do a separate claim form for each person. Please keep in mind that unless we have the other person’s consent, we won’t be able to discuss the details of the claim once it has been submitted.

To authorise someone else to act on your behalf when dealing with Medibank, apply using this Authority form.

I forgot my password for My Medibank

How do I register for My Medibank?

Step 1: Register your details here, including your Medibank membership number (this is on the front of your membership card), first and last name, date of birth and email address.

Step 2: An activation email will be sent to your registered email address. You need to click the activation link in the email to complete the registration. Once you've completed this step, you can log in to your account.

Other ways to make a claim

My Medibank app

Install the My Medibank app on your phone for simple, convenient claiming on the go.

Online

Make online Extras claims on My Medibank. If you don't have a My Medibank account, register now in two easy steps.

Membership card

Most extras providers offer the convenience of claiming on the spot using your membership card.

Digital claiming

Claim on the spot using your digital membership card, now available on Android devices including mobile phones and smart watches.

Did you find this page helpful?

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Can't find the answers you are looking for? We're here to help.

Things you should know:

If you’re on Overseas Student Health Cover (OSHC), please visit OSHC Help & Support to find out more about claiming for Extras, or call our OSHC 24/7 Student Health and Support Line on 1800 887 283.

Claims submitted in store will be processed separately (at a later date) and pay benefits to you, the hospital or the provider, as appropriate.

Some claims, like paper based, may take longer to update.