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How could health insurance be better?

We’ve been asking Australians how can health insurance be better? And over the past couple of years, we’ve made a whole range of improvements and changes. That’s better, and there’s more to come.

You spoke, we listened

When you said you wanted better value, personalised support and more choice, we listened. We've been working with doctors, experts in medical technology and our members to make health insurance better. Discover the recent changes we've made below, inspired by you.

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100% back on two dental check-ups

We know our members want greater everyday value when it comes to extras. That’s why you can now get 100% back on up to two dental check-ups every year, for everyone on your cover, at any Members’ Choice Advantage dentist.* 

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Hospital Assist

Beyond just helping to pay towards hospital bills, we’re looking at ways to make going to hospital easier. The Hospital Assist program includes a Health Concierge phone service, a Digital Concierge for online assistance, a 24/7 Medibank Nurse and Patient Reported Experience surveys (PREMS). 

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Medibank at Home

We know that treatments like chemotherapy and dialysis are tough. That’s why we developed Medibank at Home, so our members can access healthcare on their terms.  The trial program — which we’re hoping to roll out nationally — allows eligible members to receive treatment for chemo and dialysis from the comfort of their own home.

We're about making health insurance better

Learn about the changes we've been making to deliver better value, better service and better support for our members.

Accidental Injury Benefit

We know that accidents happen. And when they do, recovery should be top priority. It’s why we made sure that all our members, regardless of their level of cover, have access to the benefits of our top level of hospital cover in the event of an Accident.~ 

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Hospital Experience Scores

To improve our members stays in hospital, we introduced the Patient Reported Experience Measures Survey (PREMS). The survey asked people to rate their hospital experience — from staff interaction to cleanliness. The feedback helped us build a tool, so that you can search for hospitals across Australia and discover how they were rated. 

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My Medibank app

We made it simple for our members to stay on top of their cover with the MyMedibank App. Easily check your limits, make a claim and find a Members’ Choice provider anywhere, anytime. And now, you can estimate your benefits and any gap for your extras claims, so you’ll know how much you could get back before leaving the house. 

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24/7 Medibank Nurse

We know that it’s important to access healthcare anywhere, anytime. That’s why our members with hospital cover can always speak with a Medibank nurse over the phone with our 24/7 Medibank Nurse service. Whether it’s a question about how to manage your symptoms or when you should see a doctor, day or night, our nurses are available on 1800 644 325 for round-the-clock health advice.

 Learn more

Find out if health insurance is better for you?

When it comes to health, 'better' is different for everyone. Work out if health insurance is better for you with out 'People Like You' tool, and find out what's sending people like you to hospital. 

Are you a Medibank member?

Do you have questions regarding your cover? Request a call back today, to receive a cover check. 

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Not a Medibank member?

Join eligible hospital & extras cover and you could get one month free. Plus, we’ll waive your 2 & 6 month waits on extras. For new members only. Use promo code MONTHFREE.^

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What else would you like to see from us?

We're always looking for new ways to make health insurance better. So if you've got ideas you'd like to share, drop us a note and let us know what else you'd like to see. 

Medibank Canstar Award for Outstanding Value 11 Consecutive Years

Upcoming changes to private health insurance

From 1 April 2019, the federal government will introduce a range of health insurance reforms, to make it easier for all Australians to better understand health insurance. And we’re welcoming these changes by getting on the front foot. Depending on your level of cover, you may be affected by some of these changes. But don’t worry, we’re here to help the transition as smooth as possible. Find out more.

Things you should know

* Waiting period may apply. Limited to two dental check-ups annually. Not available in all areas. 

~ Cover only for Accidents that occur after join date. Excludes claims covered by third parties such as Workcover, and our Private Room Promise. Out of pockets may apply. 

^ For new members on new memberships who join eligible combined hospital and extras from 1 March 2019. Must quote promo code MONTHFREE and set up direct debit when joining. Must maintain direct debit and hold eligible product for 30 continuous days from the policy start date to get second month free. 2&6 month waits waived on extras: 2&6 month waiting periods on extras waived. Other waiting periods apply (including 12 months on some dental services). If you’ve reached your limits from a previous fund you may not be able to claim straight away. Excludes Corporate covers, Accident Cover, Ambulance Cover, Overseas Visitors Health Insurance, Overseas Students Health Cover (OSHC), Working Visa Health Insurance, ahm covers and other selected covers. Not available with any other offer.