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How could health insurance be better?

We’ve been asking Australians how can health insurance be better? And over the past couple of years, we’ve made a whole range of improvements and changes. That’s better, and there’s more to come.

You spoke, we listened

When you said you wanted better value, personalised support and more choice, we listened. We've been working with doctors, experts in medical technology and our members to make health insurance better. Discover the recent changes we've made below, inspired by you.

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100% back on two dental check-ups

We know our members want greater everyday value when it comes to extras. That’s why you can now get 100% back on up to two dental check-ups every year, for everyone on your cover, at any Members’ Choice Advantage dentist.* 

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Hospital Assist

Beyond just helping to pay towards hospital bills, we’re looking at ways to make going to hospital easier. The Hospital Assist program includes a Health Concierge phone service, a Digital Concierge for online assistance, a 24/7 Advice Line and Patient Reported Experience surveys (PREMS). 

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Medibank at Home

We know that treatments like chemotherapy and dialysis are tough. That’s why we developed Medibank at Home, so our members can access healthcare on their terms.  The trial program — which we’re hoping to roll out nationally — allows eligible members to receive treatment for chemo and dialysis from the comfort of their own home.

We're about making health insurance better

Learn about the changes we've been making to deliver better value, better service and better support for our members.

Accident cover boost

We know that accidents happen. And when they do, recovery should be top priority. That's why if you have an Accident, you’ll get the benefits of our top level hospital cover, no matter what level of hospital cover you have.~ 

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Hospital Experience Scores

To improve our members stays in hospital, we introduced the Patient Reported Experience Measures Survey (PREMS). The survey asked people to rate their hospital experience — from staff interaction to cleanliness. The feedback helped us build a tool, so that you can search for hospitals across Australia and discover how they were rated. 

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My Medibank app

We made it simple for our members to stay on top of their cover with the MyMedibank App. Easily check your limits, make a claim and find a Members’ Choice provider anywhere, anytime. And now, you can estimate your benefits and any gap for your extras claims, so you’ll know how much you could get back before leaving the house. 

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24/7 Medibank Nurse

We know that it’s important to access healthcare anywhere, anytime. That’s why our members with hospital cover can always speak with a Medibank nurse, 24/7. Whether it’s a question about how to manage your symptoms or when you should see a doctor, day or night, our nurses are available on 1800 644 325 for round-the-clock health advice.#

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What are some common hospital procedures for someone like you?

Our interactive tool reveals the common procedures, what you might pay out-of-pocket and how health insurance could help manage the costs.

 

want 4 weeks free?

Join eligible combined hospital & extras cover by 31 August and you could enjoy four weeks free plus 2&6 month waiting periods waived on extras. New members only. ‡ Must use promo code: 4FREE

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Medibank Canstar Award for Outstanding Value 11 Consecutive Years

Changes to private health insurance

From 1 April 2019, the federal government introduced a range of health insurance reforms, to make it easier for all Australians to better understand health insurance. And we’ve welcomed these changes by getting on the front foot. Depending on your level of cover, you may have been affected by some of these changes. But don’t worry, we’re here to help make the transition as smooth as possible. Find out more.

Things you should know

* Limited to two dental check-ups on all extras annually. Maximum two bitewing x-rays per check-up, where clinically needed. Not available in all areas.

For Accidents that occur after your cover starts and for which treatment is sought within 7 days. Excludes claims covered by third parties such as WorkCover and our Private Room Promise. Out of pockets may apply.

# OSHC members should call the Student Health & Support Line on 1800 887 283

‡ For new members on new memberships who join and start eligible combined hospital and extras from 1 August to 31 August 2020 and who have not held Medibank health cover in the previous 60 days (unless dependents coming off their parents cover). Must quote promo code 4FREE and set up direct debit when joining. Must maintain direct debit and hold eligible product for 28 continuous days from the policy start date to get the next four weeks free. 2&6 month waits waived on extras: 2&6 month waiting periods on extras waived. Other waiting periods apply (including 12 months on some dental services). If you’ve reached your limits from a previous fund you may not be able to claim straight away. Offer excludes Corporate covers, Accident Cover, Ambulance Cover, Overseas Visitors Health Insurance, Overseas Students Health Cover (OSHC), Working Visa Health Insurance, ahm covers and other selected covers. Not available with any other offer.

Have questions?

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