We know that it’s important to access healthcare anywhere, anytime. That’s why our members with hospital cover can always speak with a Medibank nurse, 24/7. Whether it’s a question about how to manage your symptoms or when you should see a doctor, day or night, our nurses are available over the phone for round-the-clock health advice.#
At Medibank, we’re always looking for ways to help our members access the care that they need, when they need it. That's why members with hospital cover can chat to experienced and qualified mental health professionals over the phone.#
Beyond just helping to pay towards hospital bills, we’re looking at ways to make going to hospital easier. The Hospital Assist program includes a Health Concierge phone service, a Digital Concierge for online assistance, a 24/7 Advice Line and Patient Reported Experience surveys (PREMS) for eligible members.
100% back on up-to two dental check ups
Here’s something to smile about – all Medibank members with extras cover get 100% back on up to two dental check-ups every year, including x-rays, at any Members’ Choice Advantage dentist.~
100% back on optical
Get 100% back on optical items (up to your annual limit) at any recognised provider. Some services like lens coating are excluded and waiting periods apply.
My Medibank app
With the My Medibank app, most members can view their extras limits on the go, plus you can make a claim on a wide range of extras.*
Medibank members with hospital or extras cover can earn rewards with the Medibank Live Better App, including great rewards from our partners, simply by looking after their health and wellbeing.+
Are you a Medibank member?
Do you have questions regarding your cover? Request a callback today, to receive a cover check.
Not a Medibank member?
Switching your health insurance to Medibank is easy. Simply join a cover that suits your needs and leave the paperwork to us.
Canstar awarded ‘Outstanding Value Insurance’ 12 years in a row
We’re proud to deliver outstanding value health insurance products designed to suit your needs. But don’t just take our word for it.
Things you should know
# OSHC members should call the Student Health & Support Line on 1800 887 283
~ Limited to two dental check-ups on all extras annually. Maximum two bitewing x-rays per check-up, where clinically needed. Not available in all areas. Two month waiting period may apply.
# Waiting periods apply, including 12 months for some dental services. For child (up to 21 years) and full-time student (up to 25 years) dependants. Members' Choice providers not available in all areas.
* Some claims, like paper based, may take longer to update. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.
+ Must be 18 years or over and have a valid Australian residential address to register for Medibank Live Better. Must be a Medibank member with hospital cover, extras cover, or hospital and extras cover, be up-to-date with premium payments and have signed up to Medibank Live Better with ‘My Medibank’ or have linked their MyMedibank account with their Live Better account to redeem rewards. Excludes Overseas Visitor health cover, Working Visa health cover, Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers. Read full Medibank Live Better terms here.