At Medibank, we’re always looking for ways to help our members access the care that they need, when they need it.


That’s why you have access to the 24/7 Medibank Nurse phone service.

Members with hospital cover can chat to experienced and qualified nurses over the phone to discuss any health questions or concerns and get professional advice on what to do next.

Call 1800 644 325. You can also access a nurse by webchat by logging onto MyMedibank from a computer.

FIND OUT MORE ABOUT 24/7 MEDIBANK NURSE

What advice can Medibank nurses help with?

What you can get help with

What you can get help with

Expert consultation from simple health information or advice to assessment of symptoms and advice for next steps, as well as search for support services.

Who you will speak to

Who you will speak to

Our nurses are qualified and experienced in providing expert health advice and information. An interpreting service and relay service is also available for those who need it.

Call 1800 644 325

Call 1800 644 325

Medibank customers with hospital cover can call the 24/7 Medibank Nurse to speak to experienced nurses 24 hours a day, 7 days a week. OSHC members should contact the Student Health and Support Line on 1800 887 283. If you hold a Medibank Life Insurance product you should call 1800 325 211.

The service is not to be used in emergency or life threatening situations (in which case you should call 000).