Member support and services

Looking for a little extra support during your parenthood journey? Here’s how we can help.

Medibank support and services for parents-to-be

It’s not every day you bring a new life into the world, so it’s normal to have questions. We’re here to help with useful information, personal support and professional health advice over the phone. 

And remember: the earlier in your pregnancy journey that you get in touch, the more support and options we can provide.

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24/7 Medibank Nurse

Health concerns keeping you up at night? With hospital cover you’re supported by Medibank nurses on our 24/7 Medibank Nurse phone service.~

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Health concierge

Personalised health support that can help eligible hospital members prepare and plan for a healthy pregnancy and parenthood, with advice and guidance on preconception health and fertility. It includes prenatal and postpartum check-in calls and you can speak to a qualified health professional whenever you need, free of charge on 1800 789 414. #

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Sleep and settling support line

Our sleep and settling support line, delivered by Tresillian’s specialist nurses, is here to help eligible members with hospital cover, at no extra cost on 1800 973 573. ∓

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Medibank has partnered with Monash University to create OptimalMe, a research program designed to help mums-to-be optimise their health before they conceive. The program featured tailored health and wellbeing tips and personal guidance on fitness and nutrition.

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Mental Health Support Line

It’s not every day you bring a new life into the world. Sometimes, it might feel a little overwhelming. Members with eligible hospital cover can call our Mental Health Support Line to talk to a professional free of charge on 1800 644 325.~

Check your cover

If you’re looking to start or extend your family it’s worth checking if your current policy includes pregnancy. Log in to My Medibank or give us a call to discuss your options on 132 331.

Looking for more information?

We’ve collected useful information to help guide parents through the pregnancy stage of becoming a parent.

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Looking for something else?

Visit our Planning, Pregnancy and Parenthood homepage to find more tools and advice to help you at every stage of your journey.

Things you should know

∓ The Medibank sleep support line is available to eligible members with Bronze hospital cover and above. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC). Waiting periods may apply. Some referred services may involve out of pocket costs.

~ OSHC members should call the Student Health and Support Line on 1800 887 283.

# Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC). Some referred services may involve out of pocket costs.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).