Support throughout your journey

When it comes to planning, pregnancy and parenthood it can sometimes feel like you have more questions than answers. Here’s where you can find a little extra support if you need it.

How can we help?

Your health and wellbeing is at the centre of everything we do here at Medibank. To help guide you on your parenthood path we have a range of helpful information and extra support services, including our 24/7 nurse and mental health support lines.

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Are you a Medibank Member?

If you’re a Medibank member with hospital cover, you can also call our Sleep and Settling Support Line, delivered by Tresillian’s specialist child and family health nurses, at no extra cost on 1800 973 573.  

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Mental health support

Having a baby is an exciting time, but it can also be challenging for some. You can find information and details on where you can go if you need to reach out to someone.

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Using your cover

Sometimes you just need help with the life admin that comes with having a baby. What am I covered for? Can someone explain this paperwork? What are my pregnancy options?


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Medibank Member services

We have a range of services to help our members navigate the path to parenthood. You can learn more about them here. 

Make the most of your Extras

Mums-to-be deserve all the support they can get! Which is why our Growing Family packages include extras such as birthing classes, remedial massage and even physiotherapy. Δ

Medibank health support and services

As a Medibank member with hospital cover, you get more than just health insurance. You get extra support, when you need it most. 

24/7 Medibank Nurse

Health concerns keeping you up at night? With hospital cover you’re supported by Medibank nurses on our 24/7 Medibank Nurse phone service. ~

Mental Health Phone Support

Members with Hospital cover~ can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.

Health concierge

Eligible members with hospital cover can now talk to a member of our Health Concierge team for advice and guidance on preconception health, fertility, and how to have a healthy pregnancy, at no extra cost. #

Medibank has a wide range of health and wellbeing services to support eligible members who are planning on starting a family, expecting a new addition, or caring for their growing family.

Things you should know

Δ Waiting periods and annual limits apply.

~ OSHC members should call the Student Health and Support Line on 1800 887 283.

# Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC). Some referred services may involve out of pocket costs.

∓ The Medibank sleep support line is available to eligible members with Bronze hospital cover and above. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC). Waiting periods may apply. Some referred services may involve out of pocket costs.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).