Medibank baby sleep support line

Personalised telehealth sleep and settling support.

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Introducing the Medibank baby sleep support line

“Sleeping like a baby” doesn’t always come easily. That’s why Medibank has partnered with Tresillian, Australia’s largest early parenting provider, to bring eligible members sleep and settling telehealth consultations in the comfort of their own home – at no extra cost.

The Medibank Baby Sleep Support line is available at no extra cost to eligible Medibank members on bronze hospital cover and above, who have infants or toddlers up to three years of age who require additional support with their child’s sleep and settling – like waking up at night, being unsettled or unable to get into a pattern.

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How can we help

The Medibank Baby Sleep Support line has been designed to help you get baby asleep and settled – it’s best for them, and best for you. We are available to you 7 days a week no matter where in Australia you live. ∓

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Stay at home

There’s no need to go anywhere. Telehealth means you can access the service over the phone or video conferencing. That means more convenience for you, and no disruption for your family.

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Professional support

The line is staffed by qualified Child and Family Health Nurses who provide personalised support that takes into account your baby’s needs and your personal circumstances.

Need sleep advice?

We've all heard the saying 'sleep like a baby', but for most parents that's easier said than done. Here you can find helpful tips and advice to help your baby fall asleep.

How the sleep and settling line works

Interested? Here’s how it works.

Call us on 1800 973 573 between 7am and 11pm Eastern Standard Time any day of the week, including public holidays - and remember to have your Medibank membership details on hand. One of our specialist Child and Family Health nurses will provide you with support over the phone. After consultation they will provide you with strategies to tackle your child’s sleep difficulties, whatever they might be. This call is comprehensive and can usually solve most problems.

If after your first call you require additional, more intensive support, we’ll provide you with a personalised sleep and settling plan and a series of comprehensive telehealth coaching sessions with a specialist Child and Family Health nurse. 


Things you should know

∓ The Medibank sleep support line is available to eligible members with Bronze hospital cover and above. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC). Waiting periods may apply. Some referred services may involve out of pocket costs.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).