Bringing home a new baby is a special time, but most parents will agree, it’s not always a bundle of joy. If you need a little extra support, we’re here for you.

Welcome to the world

You’ve got the crib, the drawers are full of onesies and you feel like you’ve been waiting for this moment for more than nine months. But can you ever fully prepare for what happens when you bring a newborn home? Sometimes, no matter how much research and preparation you do, it can feel like you’ve been thrown in the deep end. Here’s some information that can help. 

Introducing our Baby Sleep Support Line

Anyone who says they’ve slept like a baby probably doesn’t have one. Getting a child to settle and fall asleep is one of the most commonly raised concerns of parents. That’s why we’ve partnered with Tresillian and created a dedicated Sleep and Settling Support Line you can call for advice on 1800 973 573. It’s free for members with hospital cover and open to parents with children aged up to 3 years.

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The health benefits of breastfeeding have been well documented, but those early days can be tricky. Here you’ll find helpful advice to keep in mind when you’re breastfeeding your baby.


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We’ve all heard the saying ‘sleep like a baby’, but for most parents that’s easier said than done. Here are helpful tips and advice to help your baby fall asleep.

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Recovery after birth

Your body has spent 9 months growing another human life. Now it needs time to recover. Find information and topics related to your recovery here.

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On this page you’ll find information for new parents including newborn 101s, how to survive your first year, and help with some of the life admin that comes with a new baby.


Make the most of your Extras

Mums-to-be deserve all the support they can get! Which is why our Growing Family packages include extras such as birthing classes, remedial massage and even physiotherapy. Δ

Medibank health support and services

As a Medibank member with hospital cover, you get more than just health insurance. You get extra support, when you need it most. 

24/7 Medibank Nurse

Health concerns keeping you up at night? With hospital cover you’re supported by Medibank nurses on our 24/7 Medibank Nurse phone service. ~

Mental Health Phone Support

Members with Hospital cover~ can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.

Health concierge

Eligible members with hospital cover can now talk to a member of our Health Concierge team for advice and guidance on preconception health, fertility, and how to have a healthy pregnancy, at no extra cost. #

Medibank has a wide range of health and wellbeing services to support eligible members who are planning on starting a family, expecting a new addition, or caring for their growing family.

Things you should know

~ OSHC members should call the Student Health and Support Line on 1800 887 283.

∓ The Medibank sleep support line is available to eligible members with Bronze hospital cover and above. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC). Waiting periods may apply. Some referred services may involve out of pocket costs.

# Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC). Some referred services may involve out of pocket costs.

Δ Waiting periods and annual limits apply.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).