24/7 Medibank Mental Health & Nurse Support
Health questions or concerns on your mind at 3am? Consider us the support that never sleeps.
Your body works around the clock - so do we.
24/7 support is handy for when you have an unexpected health question, or something has been on your mind.
Chat to a registered nurse or mental health professional over the phone or online, anytime, anywhere.
24/7 Medibank Nurse Support
Medibank health insurance members can chat to a registered nurse about their health questions or concerns and get guidance on what they can do next.
Chat online or call 1800 644 325 anytime of the day or night, 7 days a week at no extra cost.1
24/7 Medibank Mental Health Support
Medibank health insurance members can chat to a mental health professional about how they feel and ask questions about a range of mental health concerns for themselves or a loved one and get guidance on what they can do next.
Chat online or call 1800 644 325 anytime of the day or night, 7 days a week at no extra cost.1
Mental health is complex.
Getting support doesn’t have to be.
Our Mental Health Hub has resources, tools and support services to help you on your journey to better mental health.
Recommended reading
-
How to make friends as an adult
Feeling lonely as an adult? Learn how to make new friends and maintain strong relationships through key life changes like starting a new job or university.
-
Drugs, alcohol and mental health
The relationship between mental health and alcohol and drugs, also known as substances, is complex. But it’s important to understand how they relate to each other, treatment options and where to get help.
-
Panic attacks and panic disorder
Nearly half of all Australians will have a panic attack in their lifetime. Know the signs and where to get support.
-
How to recognise postnatal depression
Postnatal depression affects women and men and, left untreated, can last years. Know the symptoms and know how to get help.
-
Could you be stuck in a negative thought loop?
What happens when negative thoughts start to consume your day? Here’s our guide to dealing with negative thoughts.
-
Learning to cope with intense feelings
Although it’s hard, it’s not impossible to step back, learn to have all your emotions, and choose your behaviour.
-
The difference between worries and anxiety
A definition of anxiety, the common types of anxiety disorders and where to get help.
-
What is hangxiety and how do I get rid of it?
You may have heard people mention ‘hangxiety’ but what does it actually mean? Let’s explore the origins of the term and what it means.
-
Fellas, let’s talk about mental health and work
How stress can affect your mental health at work, tips on dealing with it, and how you can support your mates.
-
How to manage stress
Stress can eat up time and energy but there’s a way for you to take control and recharge. Learn how to dedicate time to activities you enjoy that may help you manage and ease stress.
-
5 tips to improve your mental health
Simple, practical things you can do to improve your mental health, and advice about what to do if you need extra help.
-
Anxiety in teens: the difference between normal worries and anxiety
Learn how to spot the signs of anxiety in a teenager and where to get support.
-
How to deal with loneliness and feel more connected
Loneliness across Australia is increasing. Learn what to do when you feel lonely and how to create new connections.
-
How to support teenagers with depression
Depression affects 1 in 4 young people in Australia. Know what to look out for, what you can do and where to get help for teenagers experiencing depression.
-
How to identify and manage anxiety in children
Discover the different types of anxiety in children, learn how to implement coping strategies and what to do if their worries begin to creep into school life.
-
How pharmacogenetic (PGx) testing works
What is pharmacogenetic (PGx) testing? Here's a quick guide to PGx testing.
-
Finding the right mental health professional for you
Find out the difference between different kinds of mental health professional and how to access them, so you can make the right choice for your mental health.
-
What to expect when you see a psychologist
Read about what a psychologist does, the different types of psychologists, costs for seeing a psychologist, and what to expect when you see a psychologist.
-
Anxiety and depression in older adults
The symptoms of anxiety and depression in older adults can often be hard to recognise. Learn more about the signs and symptoms in older adults.
-
Does social media cause loneliness?
Social media may be making us lonelier than ever. Learn how to create a healthier relationship with online platforms and limit negative effects.
-
How to make friends in a new city
Moving cities and saying goodbye to your old friends can feel impossible. Here are 10 tips for making new friends when moving to a new city or town.
-
How to talk about mental health with your partner
A new relationship can be an exciting time but how do you talk about mental health? And when is the best time to bring it up? Let’s explore the steps you can take to have an open conversation about mental health with a partner.
-
How to support the mental health of a sibling
Research has found that the siblings of people with a mental illness may experience reduced wellbeing. Discover how to support the mental health of a sibling and take care of yourself.
-
LGBTIQA+ mental health support in Australia
If you’re an LGBTIQA+ person in need of mental health and wellbeing support, there is always help available to you.
-
Young people and alcohol
In Australia, young people between the ages of 10 and 24 are often exposed to alcohol and its effects, which may impact their health and wellbeing.
-
Loneliness and finding community
1 in 3 Australians recently reported experiencing high levels of loneliness. Here, clinical psychologist Emily Toner shares her advice for combatting loneliness by building community.
-
Finding connection through group therapy and peer support
Discover the benefits of group therapy and peer support. Learn how each works, how they differ and how to find the right mental health support for you.
-
What is social anxiety and how can you manage it?
Learn from psychologist Maria Ruberto about social anxiety, including common symptoms and strategies to help reduce its impact on your life.
-
The mental health benefits of sleep
Sleep is important for your mental wellbeing, but many people find it difficult to get quality rest. Discover the lifestyle changes you can make to get a good sleep.
-
The good mood diet
Impacted by what we eat and drink, gut health can boost our mood or bring us down. Learn how.
-
Depression vs sadness
Depression and sadness have some things in common, but they're quite different. Here's how to tell the difference between the two.
-
Depression in children: Signs, support and what to do
Worried your child may be experiencing depression? Know the signs to look for, how to help, and where to get support.
-
What to expect after being diagnosed with a mental illness
Have you been diagnosed with a mental illness? Understand what it means, what support is available, and how to take care of yourself.
-
How to speak to a loved one about mental health
We spoke with Medibank psychologist, Alison Sutton about how to start having more meaningful mental health conversations with our loved ones.
-
Finding connection when family isn’t an option
We spoke with Medibank psychologist, Alison Sutton about harnessing the power of social connection with our community.
-
Why connection matters
Having strong, healthy relationships is crucial for our health , but we all have different connection needs. Find out why connecting with loved ones matters, and the signs you need to reach out.
-
The power of opening up
How can being vulnerable help us feel more connected to those around us?
-
How to practice active listening
Having a meaningful conversation means learning how to really listen. Learn about the benefits of active listening and how to be a better listener when it really counts.
-
Supporting your child’s mental health
Learn how to support your child’s mental health with everyday strategies, signs to watch for and where to get help if you’re concerned.
-
Worried about someone’s mental health?
Learn how to spot the signs that someone you care about may be going through a tough time, plus tips for starting a conversation with them and encouraging them to seek support if needed.
-
How to manage hard conversations about mental health
Psychologist Alison Sutton on what to say and how to show up, when you’re talking about mental health.
-
Getting an adult ADHD diagnosis
Around 1 in 20 Australians are living with attention deficit hyperactivity disorder (ADHD). Learn the symptoms, how to get a diagnosis and what treatment and support options are available.
-
How menopause can affect your mental health
Find out how much mental health treatment costs in Australia. Learn about Medicare rebates, treatment plans, hospital and extras cover, and low or no cost options.
-
Understanding the costs of mental health treatment
Find out how much mental health treatment costs in Australia. Learn about Medicare rebates, treatment plans, hospital and extras cover, and low or no cost options.
-
Your guide to better sleep
-
Intro To Sleep
Join the 4-Week Sleep Well Challenge and learn how to improve your sleep habits with expert advice from Dr. Moira Junge. Discover the importance of sleep for your health.
-
Common Sleep Problems
-
Healthy Sleep Tips
Things you should know
1 Some referred services may involve out of pocket costs and waiting periods may apply.
€ Not available for members with extras only cover, ambulance only cover, Overseas Student Health Cover or Overseas Workers or Visitors Health Cover.
Request a call back
Leave your details and a Medibank expert will be in touch to take you through your options. In providing your telephone number, you consent to Medibank contacting you about health insurance.
We'll have someone call you soon to help with any questions you have.
COVID-19 Health Assist - Expression of interest
Complete this form to express your interest in one of our programs. If you're eligible, a member of our team will call you within 2-3 business days.
What program are you interested in?
Sorry, only members with current Hospital cover are eligible to participate in these programs
Eligible Medibank members with Extras cover are able to access a range of telehealth services included on their cover - you can find out more here. Alternatively, if you would like to talk to one of our team about your cover, we're here on 132 331.
Your membership details
Please provide your details so we can know how to contact you.
Your contact details
By clicking Submit, I understand that Medibank or its subsidiaries may contact me to discuss my eligibility for the Covid-19 Heath Assist program(s), and will disclose my personal information within the Medibank Group of companies and to third party service providers. Please see Medibank’s privacy policy for further information about how Medibank will handle my personal information, and how to contact Medibank: https://www.medibank.com.au/privacy/
Thank you for expressing your interest in one of our COVID-19 Health Assist programs.
If you are eligible, one of our health professionals will call you in 2-3 business days to discuss your situation and help to enrol you in the relevant program.
There is no cost to participate, however some referred services may incur an out of pocket cost.