Frequently asked questions

Why should I stay with Medibank?

With over 40 years of experience, we understand what better health means for our 3.7 million members. Our team of experts will help you find the right health cover for every individual and family; now and in the future.

Whatever health journey you find yourself on, we also have a range of health services, programs, tools and information to help you every step of the way including:

  • Hospital Assist which allows you talk to us first to understand what’s included in your cover, what choices you have for care and recovery, and how you could reduce your out-of-pocket costs.
  • Medibank’s CareComplete programs which focus on improving the outcomes and quality of life for Australians living with chronic conditions.
  • 24/7 Medibank Mental Health Phone Support for members with hospital cover
  • Unlimited emergency ambulance on all hospital and extras cover⁵
  • 100% back on up to two dental check-ups at a Members’ Choice Advantage dentist for members with extras cover⁶
  • Live Better program supporting a range of free activities online and across Australia to help keep your mind and body active and rewards you for looking after your health⁴

Value for money is central to us at Medibank. That's why CANSTAR has awarded us with the Outstanding Value Health Insurance award for 13 years running.

Have questions?

Our team of experts are ready to help!

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Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
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