Frequently asked questions

Why are you increasing premiums?

Healthcare costs continue to rise due to a range of factors including increased cost of health services, the growing use and cost of medical technology, Australia’s ageing population and an increase in chronic health conditions.

The 1 April 2021 premium change will be our lowest average increase in 20 years.

If you’re doing it tough, contact us via phone, 24/7 online chat, or visit us in store to talk through your options.

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

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