Frequently asked questions

How has Medibank supported members during COVID-19?

Included within a $185 million Medibank Support Package was the six month postponement of the 1 April 2020 premium increases along with a variety of resources and programs to support our members. Click here to find out more. Many of these initiatives will continue to play a vital role in helping our members in the future. For example:

  • Extending eligible extras covers to permanently include telehealth services for 7 allied health services such as psychology and physiotherapy¹. Find out more
  • Launching COVID-19 Health Support², a program of personalised health and wellbeing support at home for eligible members.
  • Introducing Live Better at Home to give all Australians access to a free online program of work out videos, cooking demonstrations and guided meditations, and partnering with Smiling Mind on a program to help foster positive mental health habits among Australian families.
  • Donating $5 million to Beyond Blue for its new COVID-19 mental wellbeing and support service.
  • Access to Medibank’s 24/7 Nurse and Mental Health lines³.
  • Providing 400 nurses to help run the national COVID line.

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