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Frequently asked questions

I haven't used the policy so why is the premium rising?

Australian private health insurance is based on a principle called 'Community Rating' which ensures everyone has fair access to private health cover and isn't limited by their claiming history or other factors such as gender or age.

We want you to make the most of your health cover so did you know you can access services like:

  • linking your Medibank membership to your flybuys account for even better rewards
  • chat online with one of our team about your policy, 24/7
  • special offers from some of your favourite brands, including Fitbit®, Palace Cinemas and Sunglass Hut
  • gym visits for as little as $8.50 with GymBetter®
  • member discounts on Pet Insurance and Travel Insurance.

And depending on what's included with your policy, (check your cover summary to find out more) you may also be able to:

  • talk to Medibank nurses anytime, through our 24/7 Health Advice Line (with Hospital cover).
  • get 100% back on your annual dental check-up at a Members' Choice dentist. A two month waiting period applies, and x-rays aren't included.
  • get 100% back on optical items like frames, prescription glasses, contacts and more at recognised providers, up to your annual limits. Waiting periods apply and some lens coatings are excluded.