How to make the most of telehealth

Medibank offers a range of telehealth programs and services to help eligible members make the most of their hospital and extras covers.

Written by Editor Medibank

When it comes to your health, we have a range of services, programs, tools and information to help you protect your incredible body and mind every step of the way.

Many of these services are available from anywhere in Australia, meaning you can participate from the comfort of your own home.

Here’s a rundown of some of our telehealth support options available for eligible members with hospital and extras covers.

Telehealth support with hospital cover

24/7 Medibank Nurse Phone Support

Members with hospital cover can call qualified nurses any time of the day or night for health advice and support on 1800 644 325.*

Learn more

24/7 Medibank Mental Health Phone Support

Need a little extra support? Hospital members can have a one-on-one conversation with a qualified mental health professional if and when they need on 1800 644 325.*

Learn more

Health Concierge

Going to hospital? Our health concierge team are here to help eligible~ members prepare for and recover from a hospital stay or treatment.

Learn more

Better Knee, Better Me

This program aims to help eligible members with knee osteoarthritis reduce their knee pain and lower the chances of knee replacement surgery. 

Learn more

Better Hip

We’ve partnered with The University of Melbourne for this trial to see if a program of diet and exercise support can improve pain and function for eligible^ members with hip osteoarthritis. 

Learn more

Medibank Type 2 Diabetes Program

We’re piloting a new weight management program to help eligible§ members with type 2 diabetes better manage their condition.

Learn more

Heart Health at Home

Eligible# members recovering from a cardiac-related hospital admission may be able to join Medibank Heart Health at Home, a phone-based cardiac rehabilitation program that runs over 6 to 8 weeks from the comfort of your own home.

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Medibank Baby Sleep Support Line

We’ve partnered with early parenting organisation Tresillian to offer eligible members with hospital cover baby sleep and settling telehealth consultations in the comfort and convenience of their own homes. Call us on 1800 973 573 between 7am and 11pm EST any day of the week.

Learn more

Medibank Better Minds app

Want to manage your mental health on your own terms, in your own time? Medibank’s Better Minds app provides wellbeing checks, personalised skills training and one-on-one coaching with health professionals for anyone who may need extra support. And it’s all included with your hospital cover.**

Learn more

Telehealth support with extras cover

Did you know telehealth consultations could help you manage and treat health concerns without having to physically attend a clinic?

Eligible Medibank extras members have the choice of face-to-face or telehealth consultations; the benefits paid towards either type of consultation will be the same. 

Eligible members with extras can claim benefits on selected telehealth services, including:

  • psychology
  • physiotherapy
  • dietetics
  • occupational therapy
  • podiatry
  • exercise physiology
  • speech therapy
  • lactation consultants. 

Check your cover summary via the My Medibank app to see if these services are included on your extras cover, and if any waiting periods or annual limits apply. 


Written by Editor Medibank

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Information you should know

* OSHC members should contact the Student Health and Support Line on 1800 887 283.

~ Health Concierge is available to all eligible Medibank members who hold hospital cover. OSHC members should call the Student Health & Support Line on 1800 887 283. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).

‡ Available to suitable Medibank members aged 45-80 with hospital cover that includes joint replacement surgery who have been experiencing chronic knee pain on most days for the past 3 months, are above a healthy weight (BMI>27) and can access a telephone and internet.

^ Available, where clinically appropriate, to suitable Medibank members aged over 45 with hospital cover that includes joint replacement surgery who have been experiencing chronic hip pain on most days for the past 3 months, can access a smart phone and speak English. The University of Melbourne will confirm clinical eligibility.

§ Available to suitable Medibank members aged 18-70 with hospital cover that includes diabetes management who were diagnosed with type 2 diabetes within the last 6 years, are above a healthy weight (BMI>27) and can access a telephone and internet.

# Must hold residential hospital cover where Rehabilitation is either an Included or Restricted Service, have served waiting periods for Rehabilitation, and meet some additional criteria, including clinical criteria.

€ Not available for members with extras only cover, Overseas Student Health Cover or Overseas Workers or Visitors Health Cover.

† Benefits will only be paid towards dental and orthodontic treatments that are administered in person (not via phone or online), by a recognised provider.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this. Any questions? information (subject to applicable consumer guarantees).