When it comes to your health, we have a range of services, programs, tools and information to help you protect your incredible body and mind every step of the way.
Many of these services are available from anywhere in Australia, meaning you can participate from the comfort of your own home.
Here’s a rundown of some of our telehealth support options available for eligible members with hospital and extras covers.
Telehealth support with hospital cover
24/7 Medibank Nurse Phone Support
Members with hospital cover can call qualified nurses any time of the day or night for health advice and support on 1800 644 325.*
24/7 Medibank Mental Health Phone Support
Need a little extra support? Hospital members can have a one-on-one conversation with a qualified mental health professional if and when they need on 1800 644 325.*
Health Concierge
Going to hospital? Our health concierge team are here to help eligible~ members prepare for and recover from a hospital stay or treatment.
Better Knee, Better Me
This program aims to help eligible‡ members with knee osteoarthritis reduce their knee pain and lower the chances of knee replacement surgery.
Better Hip
We’ve partnered with The University of Melbourne for this trial to see if a program of diet and exercise support can improve pain and function for eligible^ members with hip osteoarthritis.
Medibank Type 2 Diabetes Program
We’re piloting a new weight management program to help eligible§ members with type 2 diabetes better manage their condition.
Heart Health at Home
Eligible# members recovering from a cardiac-related hospital admission may be able to join Medibank Heart Health at Home, a phone-based cardiac rehabilitation program that runs over 6 to 8 weeks from the comfort of your own home.
Medibank Baby Sleep Support Line
We’ve partnered with early parenting organisation Tresillian to offer eligible members with hospital cover baby sleep and settling telehealth consultations in the comfort and convenience of their own homes. Call us on 1800 973 573 between 7am and 11pm EST any day of the week.
Medibank Better Minds app
Want to manage your mental health on your own terms, in your own time? Medibank’s Better Minds app provides wellbeing checks, personalised skills training and one-on-one coaching with health professionals for anyone who may need extra support. And it’s all included with your hospital cover.**
Telehealth support with extras cover
Did you know telehealth consultations could help you manage and treat health concerns without having to physically attend a clinic?
Eligible Medibank extras members have the choice of face-to-face or telehealth consultations; the benefits paid towards either type of consultation will be the same.
Eligible members with extras can claim benefits† on selected telehealth services, including:
- psychology
- physiotherapy
- dietetics
- occupational therapy
- podiatry
- exercise physiology
- speech therapy
- lactation consultants.
Check your cover summary via the My Medibank app to see if these services are included on your extras cover, and if any waiting periods or annual limits apply.