Using Your Cover

24/7 Medibank Nurse webchat

Our qualified nurses are here to help 24 hours, 7 days a week. Medibank members with eligible hospital cover* can use webchat or call 1800 644 325 anytime, day or night.

Written by Medibank

In addition to our 24/7 Medibank Nurse phone line, Medibank members with eligible hospital cover* can now use our 24/7 Medibank Nurse webchat.

Our nurses support a range of health questions and concerns

Nurses can assist members with a range of health questions and concerns, including advice on how to manage symptoms, when to see a doctor, and general information about health.

Webchat should not be accessed in emergencies or life-threatening situations – customers who are in emergency or life-threatening situations should call triple zero (000) immediately.

Our services range from urgent first aid right through to general home care advice

By asking questions about the symptoms, our nurses can help members decide whether they need to attend a medical centre or go to an emergency department. They can also access a database to find the nearest local provider.

Nurse webchat provides choice and convenience for members who want to connect with a nurse online

The webchat service provides increased access to health support for people who’d prefer not to discuss health questions or concerns over the phone or face-to-face. The service also supports people with hearing or speech impairments. Members can access the service for health support via the My Medibank app or web portal.

24/7 Medibank Nurse webchat helps members access the right care at the right time

Members with eligible hospital cover* can access the online service when they are unsure what to do about a health issue, or when they need to discuss a health concern. We want to empower members with the knowledge of what steps to take next based on the nurses’ expert opinion.

Nurse webchat should not be used in an emergency situation – for emergency or life-threatening situations you should call triple zero (000) immediately.

Please note,  24/7 Nurse webchat is for medical or health questions and support, not private health insurance enquiries.

Medibank members with eligible hospital cover can chat to a qualified nurse on webchat or call 1800 644 325.

Feeling unwell or have health questions?

Members with eligible hospital cover* can chat to a qualified nurse online with our 24/7 Nurse webchat or call us on 1800 644 325. We're here to help. 24 hours a day, 7 days a week.

Written by Medibank

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Things you should know

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees). 

* 24/7 Medibank Nurse phone and webchat service is available to eligible members with hospital cover and excludes Overseas Student Health Cover (OSHC). Waiting periods may apply. Some referred services may involve out of pocket costs.