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Nurses support a range of health questions and concerns
Nurses can assist members with a range of health questions and concerns, including support with how to manage symptoms, when to see a doctor, and general information about health.
Webchat should not be accessed in emergencies or life-threatening situations – customers who are in emergency or life-threatening situations should call triple zero (000) immediately.
By asking questions about the symptoms, the nurses can help members decide whether they need to attend a medical centre or go to an emergency department. They can also access a database to find the nearest local provider.
Nurse webchat provides choice and convenience for members who want to connect with a nurse online
The webchat service provides increased access to health support for people who’d prefer not to discuss health questions or concerns over the phone or face-to-face. The service also supports people with hearing or speech impairments. Members can access the service for health support via the My Medibank app or web portal.
24/7 Medibank Nurse Support helps members access the right care at the right time
Medibank health insurance members can access the online service when they are unsure what to do about a health issue, or when they need to discuss a health concern. We want to empower members with the knowledge of what steps to take next based on the nurses’ expert opinion.
Nurse webchat should not be used in an emergency situation – for emergency or life-threatening situations you should call triple zero (000) immediately.
Please note, 24/7 Nurse webchat is for medical or health questions and support, not private health insurance enquiries.
Medibank health insurance members can chat to a registered nurse on webchat or call 1800 644 325.
24/7 Medibank Nurse Support
Feeling unwell or have health questions?
Medibank health insurance members can chat to a registered nurse online with our 24/7 Nurse webchat or call us on 1800 644 325 at no extra cost.* We're here to help. 24 hours a day, 7 days a week.
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How to make the most of telehealth
Medibank offers a range of telehealth programs and services to help eligible members make the most of their hospital and extras covers.
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Making the most of your health cover
Here are a few tips to help you get the most out of your Medibank health cover.
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How health cover can help you manage your weight
Make your cover work for you.
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Why does the cost of health cover go up every year?
We understand this is an important issue every year, so we’ll take you through some of the reasons why premiums are on the rise. We’ll also let you in on some tips to make sure you’re getting the most out of your cover.
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What you need to know about the Australian healthcare system
Help navigating the Australian healthcare system.
Things you should know
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
* Some referred services may involve out-of-pocket costs.