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Frequently asked questions

If you need more information about Currency Card please consult the list below for answers to common questions.

Funds can be loaded by bank transfer using internet banking.

BSB: 880-117

Account number: 9 digit account number to be retrieved from My Account

Account name: “Your name”

Bank transfers will generally take one business day to be processed, but may take longer if you pay after 2pm on a business day, Australian Eastern Standard Time (AEST).

Funds can also be loaded using BPAY or phone banking.

Biller code:          184416

Reference no:      your 16 digit card number

BPAY loads will generally take two business days to be processed, but could take longer if you pay after 2pm on a business day, AEST.

You can use the card at any shop that accepts MasterCard®, or use it online with the chosen foreign currency.

Alternatively, you can cash out the remaining funds in Australian Dollars at the prevailing exchange rate and have it transferred to your Australian bank account.

Simply log into My Account.

No. Your transaction history will be available via My Account.

You can visit My Account. Here you can check your balance, transfer funds, move money from currency to currency and see a list of all your purchases or ATM withdrawals.

You can contact Cards Services on 1800 098 231 (within Australia) or +44 207 649 9404 (if overseas). 

Biller Code: 184416

Reference no: your 16 digit card number

No, only Australian Dollars can be transferred onto the card. 

Always select the ‘Credit’ option when making purchases or withdrawing from ATMs.

If you don’t have enough money in local currency, the card will automatically look for available funds from your other currencies to cover the balance. The card will take funds from currencies in the following order:

  1. Australian Dollars (AUD)
  2. United States Dollars (USD)
  3. Euros (EUR)
  4. Great British Pounds (GBP)
  5. New Zealand Dollars (NZD)
  6. Thai Baht (THB)
  7. Canadian Dollars (CAD)
  8. Hong Kong Dollars (HKD)
  9. Japanese Yen (JPY)
  10. Singapore Dollars (SGD)

We don’t charge you an overseas ATM fee for balance enquiries and withdrawals at ATMs displaying the Mastercard logo. However, the overseas ATM operator might charge you a fee.

Your card will expire 5 years after activation.

Yes, your full name will be printed on the card.

Yes, you will need to use a PIN every time you use the card, unless there is the option of contactless payment. 

You can call Card Services 24 hours a day, 7 days a week on 1800 098 231 within Australia or +44 207 649 9404 from overseas (call charges may apply). 

If you have lost your card overseas and waiting for a replacement card to be sent, we can arrange for emergency cash up to the value of your card to be wired to you. This will normally be within 20 minutes of you contacting Card Services.

The card will arrive within 7-10 business days after you have ordered the card and deposited at least $100.

Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of Medibank Currency Card in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL 240 984).

You should consider the Product Disclosure Statement and Financial Services Guide at medibank.com.au/currencycard before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you.

Mastercard® and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.