Australia's Leading Health Insurance Provider | Medibank
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24 hour emergency assistance

Travelling can be an enriching experience, but sometimes you'll find yourself needing assistance.

With Medibank Travel Insurance, you'll have access to our emergency team of doctors, nurses, travel agents and case managers 24 hours a day, 7 days a week.

How can we help?

Our emergency assistance team provide the following services to all policy holders:

Assistance in accessing medical treatment and care
Our team of doctors, nurses and case managers will help you find appropriate medical facilities and then monitor your care.
Payment of bills
Falling ill overseas can be expensive, but we can pay larger bills directly to the hospital.
Bringing you home
Our team can help coordinate your return home, including deciding when it's medically appropriate for you to travel.
Assistance when passports, travel documents or credit cards are lost
We can contact issuers on your behalf and help you find the nearest Australian Embassy.
Help to change travel plans as a result of an emergency
If your travel agent is not available to assist with rescheduling, our team can do it for you.

Emergency Assistance Numbers

New Zealand: 0800 284 346
UK: 0800 096 8821
USA: 1 855 802 3392
Canada: 1 855 802 3392

When you call, please have the following information ready:

  • your policy number
  • a phone number for us to call you back on

Charges may apply if calling from a pay or mobile phone. From all other countries, or if you're experiencing difficulties with one of the numbers above, call +612 8907 5672 or fax +612 9954 6250.

Find the right travel insurance to suit you

Medibank Travel Insurance gives you leading hospital, accident and medical evacuation cover while you're travelling. We have International travel insurance, Domestic travel insurance or Annual Multi Trip if you travel more frequently.

Leading Travel Insurance with Medibank

Medibank Travel Insurance gives you leading hospital, accident and medical evacuation cover while you're travelling abroad. Plus with our Comprehensive plans, you'll be covered for a host of other travel scenarios.

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~ - Subject to approval

Limits, exclusions and conditions apply. This is general advice only as it does not take into account your personal financial objectives. Medibank Private Limited (ABN 47 080 890 259, AR 286089) is an authorised representative of Travel Insurance Partners Pty Limited (ABN 73 144 049 230, AFSL 360138) the issuer of the product on behalf of the insurer. The issuer is Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Please read the Combined FSG/PDS available from Medibank stores or medibank.com.au/travel before deciding if this product is right for you.