Frequently asked questions

How do I update my Pet policy details?

The Pet Portal can help manage your Pet Insurance policy.  

For more information on how to login or register for your Pet Portal, please click here.

There you can:

  • Update your contact information and notification preferences.
  • Update your payment details.
  • Make and manage a Pet Insurance claim.
  • Access your key Pet Insurance policy documents.

If you need to make other changes to your policy please call our Customer Care Team during operating hours on 1300 980 601.

Things you should know

T&Cs apply. Issued by The Hollard Insurance Company Pty Ltd. Consider the PDS before deciding if the product is right for you. PDS and TMD available here

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

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