If you’re feeling flat, anxious, or stressed, Medibank has support services that may help. Find out how your cover can help you prioritise your mental health.
For 24/7 Mental Health Support, Medibank health insurance members can chat online or call 1800 644 325 to discuss mental health questions and get guidance at no extra cost.~
Jump to section: Extras cover | Hospital cover
Our mental health professionals are on call to be your guide. Medibank health insurance members can call 1800 644 325, or log in to chat, 24 hours a day 7 days a week at no extra cost.~
Interactive wellness checks, evidence-based skills training and confidential one-on-one coaching with health professionals, for those who may need extra support.€
Book an online tele/video consultation with an accredited psychologist. Medibank members# with a GP Mental Health Care Plan (MHCP) can book a psychology session with the VPC. After the Medicare rebate, your out-of-pocket cost will be $95 for a general or clinical psychology 50-minute session.* Read the offer terms and conditions here.
Resources to help you understand your mental health, explore care options, and find the right support for you.
Medibank Extras cover, with mental health support included, pays benefits towards consultations with a psychologist, Medibank-recognised counsellor or mental health social worker.§ How much you get back will depend on your level of Extras cover and remaining annual limit.
If you’re a new member or have upgraded your cover recently to include mental health support, we’ll pay benefits towards consultations with psychologists, counsellors and mental health social workers without the need to serve waiting periods.§
This guide could help you find the right fit.
For members on Silver or Gold Hospital cover, that includes hospital psychiatric services, who have served their 2 month waiting periods, Medibank can help pay towards hospital psychiatric services in a private hospital. Your cover can pay towards hospital accommodation and any medical costs raised by doctors where a Medicare benefit is payable.
There may be out of pocket costs, which depends on the hospital you’re admitted to and what your treating specialists charge. Speak to your treating specialist about what your out-of-pocket costs may be.
For members on Basic, Bronze or Silver Hospital cover with restricted hospital psychiatric services who have served their 2 month waiting periods, we pay limited benefits. This means that if you choose to be treated in a private hospital the benefits we pay will not cover all hospital costs and you could incur significant out-of-pocket expenses.
Eligible members^ with hospital cover who have served a waiting period for restricted hospital psychiatric services on Basic, Bronze or Silver Hospital cover, can choose to upgrade their cover to one with included hospital psychiatric services, and have the 2-month waiting period for those higher benefits on psychiatric services waived. This waiver applies only once per lifetime.
To use the Mental Health Waiver contact us on 132 331 or via 24/7 live chat. You can also grant authority to another person to make changes to your policy on your behalf.
Medibank is funding a service (until 24 Nov 2026±), provided by Clean Slate Clinic, which enables eligible members+ with unrestricted cover for hospital psychiatric services who meet Clean Slate Clinic’s program eligibility criteria= to safely withdraw from alcohol, drugs or other stimulants at home with support from a qualified nurse with experience in alcohol and drug dependencies and a GP.
If you’d like to check your suitability or have further questions, please contact Clean Slate Clinic on (02) 3813 8104, Monday to Friday, 9 am–6 pm (AEST), or complete their online suitability check. For questions about your cover, you can contact our Customer Health Service Team on 1300 733 338.
Find out more about Medibank’s Alcohol and Drug Detox at Home program.
Find out more about how our products can help you support your mental health here.
Knowing when a problem turns into something more serious is key to getting the right support at the right time.
Here is some helpful guidance to better understand the mental health support options available, as an Australian resident and as a Medibank member.
Find out what you can do to help a family member, friend or loved one with a mental health issue.
~ Some referred services may involve out of pocket costs and waiting periods may apply.
# Member must be 18 + and hold a Medibank health insurance policy.
* For Medibank members with Mental Health Support benefit included in their extras cover. Annual limits apply. Mental Health Social Workers must hold a mental health accreditation by the Australian Association of Social Workers.
€ Not available for members with extras only cover, ambulance only cover, Overseas Student Health Cover or Overseas Workers or Visitors Health Cover.
§ Annual limits apply. Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society. Mental Health Social Workers must hold a mental health accreditation by the Australian Association of Social Workers.
^ To be eligible for the waiver, you need to have held hospital cover without a break of more than 2 months. You can only use the Mental Health Waiver once in your lifetime. The waiver only applies to the 2-month waiting period for the higher Included benefits for in-hospital psychiatric services and all other applicable waiting periods will continue to apply.
± Medibank Alcohol and Drug Detox at Home program is initially a 12-month trial that starts on 24 November 2025.
+ Members must, for the duration of the program, hold residential hospital cover that includes unrestricted hospital psychiatric services, and have served any applicable waiting periods.
= Participation in the program is subject to Clean Slate Clinic’s eligibility criteria and may not be suitable for everyone.
The program is delivered virtually by Clean Slate Clinic and is available nationally.
Clicking on any Check your suitability call to action, will take you to Clean Slate Clinic. Clean slate provides the clinical service and collects your health information. Medibank only receives limited details needed to confirm eligibility and fund your participation. See the Medibank Privacy Policy and Clean Slate Clinics Privacy Policy.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
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Complete this form to express your interest in one of our programs. If you're eligible, a member of our team will call you within 2-3 business days.
What program are you interested in?
Sorry, only members with current Hospital cover are eligible to participate in these programs
Eligible Medibank members with Extras cover are able to access a range of telehealth services included on their cover - you can find out more here. Alternatively, if you would like to talk to one of our team about your cover, we're here on 132 331.
Please provide your details so we can know how to contact you.
By clicking Submit, I understand that Medibank or its subsidiaries may contact me to discuss my eligibility for the Covid-19 Heath Assist program(s), and will disclose my personal information within the Medibank Group of companies and to third party service providers. Please see Medibank’s privacy policy for further information about how Medibank will handle my personal information, and how to contact Medibank: https://www.medibank.com.au/privacy/
If you are eligible, one of our health professionals will call you in 2-3 business days to discuss your situation and help to enrol you in the relevant program.
There is no cost to participate, however some referred services may incur an out of pocket cost.
